Night-Shift Subscriptions Chat & Email Specialist

Select VoiceCom; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Select VoiceCom in Cebu IT Park is seeking Customer Support Agents to join night shift. The role involves handling inbound and outbound subscription inquiries via chat and email, addressing billing questions, and resolving disputes while adhering to client SOPs.

Ideal candidates have at least 1 year in email or chat support, strong written skills, and comfort with Windows and macOS. This on-site position promises a dynamic, team-oriented environment and opportunities to grow within a

Qualifications

• At least 1 year in email or chat support.
• Strong written communication skills.
• Comfortable with Windows and macOS.

Responsibilities

• Handle inbound/outbound subscription inquiries via chat and email.
• Address billing questions and resolve disputes while upholding client SOPs.

Skills

Email/chat support

Strong written skills

Windows/macOS familiarity

Job description

Select VoiceCom in Cebu IT Park is seeking Customer Support Agents to join night shift. The role involves handling inbound and outbound subscription inquiries via chat and email, addressing billing questions, and resolving disputes while adhering to client SOPs.

Ideal candidates have at least 1 year in email or chat support, strong written skills, and comfort with Windows and macOS. This on-site position promises a dynamic, team-oriented environment and opportunities to grow within a