Night-Shift Subscriptions Support — Chat & Billing

Select VoiceCom; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Select VoiceCom, an American/Australian-owned call center, seeks Customer Support Agents in Cebu for night shift. You will handle inbound/outbound subscription inquiries via chat and email, address billing questions, and resolve disputes while upholding client SOPs.

Ideal candidates have at least 1 year in email/chat support, strong written skills, and comfortable with Windows/macOS and a fast keyboard. This on-site role offers a dynamic, team-oriented environment at Cebu IT Park.

Qualifications

• Minimum 1 year experience in email/chat support.
• Strong written communication skills.
• Comfortable using Windows/macOS and fast keyboard.

Responsibilities

• Handle inbound/outbound subscription inquiries via chat and email.
• Address billing questions and resolve disputes per SOPs.
• Maintain accuracy and professionalism in written communication.

Skills

Email support

Chat support

Billing queries

Dispute resolution

Windows/macOS

Job description

Select VoiceCom, an American/Australian-owned call center, seeks Customer Support Agents in Cebu for night shift. You will handle inbound/outbound subscription inquiries via chat and email, address billing questions, and resolve disputes while upholding client SOPs.

Ideal candidates have at least 1 year in email/chat support, strong written skills, and comfortable with Windows/macOS and a fast keyboard. This on-site role offers a dynamic, team-oriented environment at Cebu IT Park.