Night-Shift Service Representative - Customer Care Pro

MicroSourcing International; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Service Representative to be based onsite at SM Downtown, Cagayan De Oro City. You will respond to customer questions, investigate issues, document interactions, and collaborate across teams to resolve concerns. Night shift requires strong communication and organizational skills.

The company emphasizes growth, inclusivity, and competitive rewards. Join a team that values continuous learning, flexible work arrangements, and opportunities for career advancement while

Qualifications

• Strong written and verbal communication skills.
• Active listening and ability to understand customer needs.
• Good problem solving and sound judgment in handling concerns.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks while meeting response-time expectations.
• Comfortable using computers and basic tools (MS Office/365, Google Docs/Sheets).

Responsibilities

• Respond to customer questions and support needs promptly and professionally through appropriate channels.
• Listen, gather information, and investigate to determine resolutions.
• Resolve concerns and follow through on actions taken.
• Collaborate with teammates or other departments when needed.
• Document customer information, interactions, and resolutions accurately.
• Build knowledge of services and processes to improve support.
• Participate in projects and process improvements as assigned.
• Handle more complex needs as proficiency grows.

Skills

Strong communication

Active listening

Problem solving

Organizational skills

Multitasking

MS Office/365

Google Docs/Sheets

Team collaboration

Tools

Microsoft Office/365

Google Docs

Google Sheets

Job description

MicroSourcing is hiring a Service Representative to be based onsite at SM Downtown, Cagayan De Oro City. You will respond to customer questions, investigate issues, document interactions, and collaborate across teams to resolve concerns. Night shift requires strong communication and organizational skills.

The company emphasizes growth, inclusivity, and competitive rewards. Join a team that values continuous learning, flexible work arrangements, and opportunities for career advancement while