Senior Service Representative – Night Shift (Onsite)

MicroSourcing International; Cagayan de Oro; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Company events

Flexible work arrangements

Job summary

MicroSourcing seeks a Service Representative to join our onsite night-shift team at SM Downtown, Cagayan de Oro City. You will respond to inquiries, resolve issues, and document interactions while collaborating with internal teams to deliver excellent customer service.

The role emphasizes strong communication, careful information gathering, and a proactive approach to resolving customer needs. Growth opportunities and a supportive environment are provided.

Qualifications

• Strong written and verbal communication skills.
• Ability to listen actively and understand customer needs.
• Good problem-solving and sound judgment in handling inquiries.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and meet response times.
• Comfortable using Office tools and online documents.
• Willingness to learn new systems and processes.

Responsibilities

• Respond to customer questions and support needs promptly through appropriate channels.
• Listen, gather information, and investigate issues to determine resolutions.
• Resolve customer concerns and follow through on actions.
• Collaborate with team members and other departments for clarification.
• Exercise sound judgment and avoid assumptions when unclear.
• Document customer interactions and resolutions accurately with response-time expectations.
• Build knowledge of services, systems, and processes to improve support.
• Participate in projects and process improvements.
• Take on more complex needs as proficiency grows.

Skills

Written communication

Verbal communication

Active listening

Problem solving

Attention to detail

Multitasking

Willingness to learn

Tools

Microsoft Office/365

Google Docs

Google Sheets

Job description

MicroSourcing seeks a Service Representative to join our onsite night-shift team at SM Downtown, Cagayan de Oro City. You will respond to inquiries, resolve issues, and document interactions while collaborating with internal teams to deliver excellent customer service.

The role emphasizes strong communication, careful information gathering, and a proactive approach to resolving customer needs. Growth opportunities and a supportive environment are provided.