Night-Shift Scheduling Specialist — Healthcare Support

The Lead Tree - Clark Outsourcing; Angeles; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO with prescription coverage

13th-month pay

Paid holidays

Wellness leave

CO Academy for growth

CO Club gaming lounge

Travel opportunities to US/UK/Austrlia

Job summary

Clark Outsourcing is seeking a Scheduling Specialist to join our on-site team at Clark Pampanga. You will manage patient appointments, verify insurance details, and coordinate with providers to maintain a smooth scheduling workflow.

The ideal candidate has 2–3 years in scheduling or healthcare admin, strong communication, and meticulous data entry skills. Join a dynamic environment with growth opportunities and patient-centered care.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare administration, customer service, or a related field preferred.
• 2–3 years of experience in scheduling roles, healthcare administration, or customer service.
• Experience with EHR or other medical scheduling tools preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Serve as the first point of contact for patients, staff, and healthcare providers, offering prompt and professional support.
• Help patients schedule, reschedule, and confirm appointments, ensuring accurate information is recorded.
• Answer questions about appointments, services, insurance, and policies.
• Resolve issues or complaints related to scheduling and provider availability.
• Communicate clearly with patients and internal teams about any changes or updates.
• Manage patient scheduling by ensuring appointments are aligned with patient preferences, staff availability, appropriate skill levels, and all case requirements.
• Reschedule appointments with minimal disruption to patient care.
• Track cancellations and no-shows, rescheduling as needed.
• Ensure all appointments are accurately documented in the system.
• Support providers in balancing appointments with other tasks.
• Help patients understand their insurance coverage and gather required information.
• Coordinate with the insurance team to verify coverage and obtain necessary authorizations.
• Update patients on authorization status and next steps.
• Accurately enter and update patient information in the system.
• Maintain up-to-date patient records, including appointment history and insurance status.
• Organize and manage documentation such as medical records and consent forms.
• Work closely with, admin staff, and providers to ensure a smooth workflow.
• Collaborate across departments to ensure accurate processes for scheduling and insurance.
• Follow HIPAA and privacy regulations in handling patient and employee information.
• Keep all records and communications confidential and professional.
• Collect feedback and suggest ways to improve scheduling, communication, and service.
• Inform patients proactively about delays or changes to maintain transparency and trust.

Skills

Communication

Multitasking

Attention to detail

Problem solving

HIPAA compliance

Healthcare terminology

Scheduling systems

Microsoft Office

Education

Bachelor’s degree or equivalent in healthcare administration / related field

Tools

Microsoft Office

EHR scheduling tools

Scheduling software

Job description

Clark Outsourcing is seeking a Scheduling Specialist to join our on-site team at Clark Pampanga. You will manage patient appointments, verify insurance details, and coordinate with providers to maintain a smooth scheduling workflow.

The ideal candidate has 2–3 years in scheduling or healthcare admin, strong communication, and meticulous data entry skills. Join a dynamic environment with growth opportunities and patient-centered care.