Night-Shift Retail Customer Service & Sales Rep

Satellite Office; Eastern Manila District; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night differential pay

Hybrid flexibility after regularizatio

Job summary

Satellite Office is seeking a Customer Service Representative (Retail) for night shift to support our international accounts from Jollibee Tower, Ortigas Center, Pasig City. You will deliver outstanding service across phone, chat, and email, handling orders, inquiries, and upsell opportunities.

The ideal candidate has at least 3 years in retail or customer service, a proven track record, and the ability to work onsite for the first 6 months before transitioning to a hybrid schedule with one WFH

Qualifications

• Retail experience is mandatory.
• At least 3 years of customer service experience.
• Willingness to work night shift with differential pay.
• Onsite in Ortigas for first 6 months, then hybrid.
• Strong written and verbal communication.
• Stable work history with good tenure.

Responsibilities

• Deliver outstanding customer support across phone, chat, and email.
• Handle inquiries about orders, products, and services.
• Process customer orders via phone, email, and chat.
• Drive first-call resolution and seamless experience.
• Recommend relevant or promotional products.
• Manage multiple accounts with quality and accuracy.
• Resolve concerns by identifying customer needs and providing solutions.

Skills

Retail experience

Customer service

Night shift

Multichannel support

Sales upsell

Communication skills

Typing speed

Tools

MS Outlook

MS Word

MS Excel

Job description

Satellite Office is seeking a Customer Service Representative (Retail) for night shift to support our international accounts from Jollibee Tower, Ortigas Center, Pasig City. You will deliver outstanding service across phone, chat, and email, handling orders, inquiries, and upsell opportunities.

The ideal candidate has at least 3 years in retail or customer service, a proven track record, and the ability to work onsite for the first 6 months before transitioning to a hybrid schedule with one WFH