Customer Service Representative (Retail) | Night Shift

Satellite Office; Eastern Manila District; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night differential pay

Hybrid flexibility after regularizatio

Job summary

Satellite Office is seeking a Customer Service Representative (Retail) for night shift to support our international accounts from Jollibee Tower, Ortigas Center, Pasig City. You will deliver outstanding service across phone, chat, and email, handling orders, inquiries, and upsell opportunities.

The ideal candidate has at least 3 years in retail or customer service, a proven track record, and the ability to work onsite for the first 6 months before transitioning to a hybrid schedule with one WFH

Qualifications

• Retail experience is mandatory.
• At least 3 years of customer service experience.
• Willingness to work night shift with differential pay.
• Onsite in Ortigas for first 6 months, then hybrid.
• Strong written and verbal communication.
• Stable work history with good tenure.

Responsibilities

• Deliver outstanding customer support across phone, chat, and email.
• Handle inquiries about orders, products, and services.
• Process customer orders via phone, email, and chat.
• Drive first-call resolution and seamless experience.
• Recommend relevant or promotional products.
• Manage multiple accounts with quality and accuracy.
• Resolve concerns by identifying customer needs and providing solutions.

Skills

Retail experience

Customer service

Night shift

Multichannel support

Sales upsell

Communication skills

Typing speed

Tools

MS Outlook

MS Word

MS Excel

Job description

Customer Service Representative (Retail) – Night Shift

Location: Jollibee Tower, Ortigas Center, Pasig City

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment? We’re looking for a Customer Service Representative (Retail) who combines strong communication skills with a sales mindset to support our growing international accounts.

If you have a background in retail and customer service, and you’re ready to take your career to the next level—this could be the opportunity for you.

What You’ll Do

As a key member of our team, you will:

• Deliver outstanding customer support across multiple channels (phone, chat, and email)

• Handle inquiries related to orders, products, and services with professionalism and care

• Process customer orders efficiently via phone, email, and chat

• Drive first-call resolution and ensure a seamless customer experience

• Recommend relevant or promotional products to support sales growth

• Manage multiple accounts simultaneously while maintaining quality and accuracy

• Resolve concerns effectively by identifying customer needs and offering the best solutions

What We’re Looking For

Must-Have Requirements

• Retail experience (non-negotiable)

• At least 3 years of customer service experience (chat, email, and/or phone)

• Willingness to work night shift (with night differential pay)

• Ability to work onsite in Ortigas (first 6 months), then hybrid (1 WFH day/week after regularization)

• Strong communication skills (written and verbal)

• Stable work history with good tenure

Preferred Skills & Experience

• Experience in both sales and service roles

• Proven ability to sell or upsell over the phone or chat

• Experience handling multiple channels simultaneously (chat, email, phone)

• Familiarity with Click-to-Chat platforms

• Proficient in MS Outlook, Word, and Excel

• Strong multitasking and organizational abilities

• Fast and accurate typing skills

Why Join Us?

• Competitive salary + night differential pay

• Opportunity to work with international retail accounts

• Hybrid flexibility after regularization

• Career growth in a dynamic, customer-focused environment

• Be part of a team that values performance, reliability, and customer excellence