Customer Service Representative - Onsite (Night Shift)

Seven Seven Global Services, Inc.; Eastern Manila District; On-site; PHP 240,000 - 360,000; Full time

Job summary

Seven Seven Global Services, Inc. in Pasig City (Ortigas Center) is seeking a Customer Service Associate to greet and inform prospective customers about products, resolve inquiries, and ensure satisfaction through proactive follow-up and clear communication.

The role involves accessing databases for account details, offering relevant products, escalating issues when needed, and keeping records updated. Onsite night shift, stay current with offerings, and contribute to a positive customer

Responsibilities

• Providing introductory information, such as a product explanation, to prospective and new customers
• Handling customer complaints with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Job description

Job Details:

• Client: US Offshore

• Work set-up: Full Onsite, Ortigas Center, Pasig City

• Shift: Night Shift

JOB DESCRIPTION

• Providing introductory information, such as a product explanation, to prospective and new customers

• Handling customer complaints with products or services

• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received

• Accessing databases to retrieve account information for customers

• Letting customers know about additional products or services that might benefit them

• Escalating queries and concerns when necessary

• Updating customer records following each contact

• Staying up to date on the latest products and services an organization provides