Remote IT Support Specialist — Help Desk & Lifecycle

Satellite Office; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Satellite Office is seeking an IT Help Desk Specialist to act as the first contact for internal IT support. You will manage the full help desk queue from logging to resolution, while performing onboarding/offboarding, security monitoring, and documentation duties.

Key responsibilities include remote user support, VPN/Wi‑Fi troubleshooting, and maintaining asset inventories. 2–3+ years in IT support in remote or hybrid settings preferred.

Qualifications

• Strong experience with IT help desk ticketing systems.
• Expertise in supporting Windows and macOS environments.
• Admin-level knowledge of Microsoft 365 and/or Google Workspace.
• Identity Management with Active Directory.
• Security tools: endpoint protection, email filtering, MFA.
• Networking: VPN/Wi-Fi remote troubleshooting.
• MDM provisioning with Intune/Autopilot.
• Excellent remote communication and user-support skills.

Responsibilities

• Day-to-day tasks include logging and resolving IT support requests.
• Onboarding and offboarding: account creation, access, asset retrieval.
• Monitor security logs, alerts, and assist with patch management.
• Conduct monthly audits (backups, access reviews) and maintain IT asset inventory.
• Create and maintain user-facing guides and internal IT process docs.

Skills

IT help desk ticketing

Windows support

macOS support

Microsoft 365 / Google Workspace

Active Directory

Security awareness

VPN / Wi-Fi troubleshooting

MDM provisioning

Remote communication

Job description

Satellite Office is seeking an IT Help Desk Specialist to act as the first contact for internal IT support. You will manage the full help desk queue from logging to resolution, while performing onboarding/offboarding, security monitoring, and documentation duties.

Key responsibilities include remote user support, VPN/Wi‑Fi troubleshooting, and maintaining asset inventories. 2–3+ years in IT support in remote or hybrid settings preferred.