Night-Shift Phone Banker – Onsite Customer Support Pro

Stark Asia Solutions Inc.; Taguig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Night differential premium

HMO coverage from day 1 (includingdeps

Annual performance appraisal

Job summary

Stark Asia Solutions Inc. is hiring a Phone Banker Specialist in Taguig. The role requires handling customer inquiries via phone, ensuring professional resolutions, and coordinating with internal teams to resolve issues.

The position is onsite at McKinley Hill with graveyard/night shift and a focus on delivering high-quality customer service. The successful candidate should have at least 1 year of international BPO voice experience, strong English communication, and be comfortable in a 100%

Qualifications

• Completed at least 2 years in college with no back subjects.
• Minimum of 1 year international BPO voice experience preferred in financial accounts.
• Willing to work graveyard/night shift.
• Amenable to on-site work at McKinley Hill, Taguig.
• Phone-based customer support experience is essential.
• Good basic computer navigation and internet research skills.
• Strong English communication skills.

Responsibilities

• Handle customer inquiries and provide timely resolutions with professionalism and empathy.
• Deliver excellent customer experience while following company policies and procedures.
• Research and coordinate with different departments to resolve customer concerns.
• Escalate complex issues when necessary.
• Support and guide new hires and less experienced team members.
• Work closely with supervisors and experienced representatives on challenging cases.

Skills

Strong English communication

Education

2 years college completed

Job description

Stark Asia Solutions Inc. is hiring a Phone Banker Specialist in Taguig. The role requires handling customer inquiries via phone, ensuring professional resolutions, and coordinating with internal teams to resolve issues.

The position is onsite at McKinley Hill with graveyard/night shift and a focus on delivering high-quality customer service. The successful candidate should have at least 1 year of international BPO voice experience, strong English communication, and be comfortable in a 100%