Night Shift Banking CSR - Onsite

TATA Consultancy Services (Philippines) Inc.; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Tata Consultancy Services (Philippines) Inc. in Taguig is hiring Customer Service Representatives for a 100% onsite night-shift role. The CSR will handle customer calls, answer questions, and record and update accounts while maintaining accurate records.

The position requires at least 18 months in a contact center, experience with VOICE channels, good communication, and the ability to work in a fast-paced environment. Onsite work at BGC is required with available shift rotations.

Qualifications

• Minimum of 18 months of experience in the contact center industry.
• Experience with telco/retail/e‑com/other VOICE domains is preferred and indicates ability to handle high-volume calls.
• Basic computer navigation and aptitude to learn new systems.
• Willingness to work on shifting schedules and onsite at BGC, Taguig.

Responsibilities

• Answer product and service questions and suggest information about other offerings.
• Open and update customer accounts with accurate information.
• Resolve customer issues by clarifying the problem, identifying root causes, and expediting solutions.
• Maintain financial records by processing customer adjustments and updating records.
• Collect customer information to analyze needs and report insights to management.
• Prepare product/service reports from customer data.
• Contribute to team goals by delivering related results as needed.

Skills

Communication skills

Contact center experience

Job description

Tata Consultancy Services (Philippines) Inc. in Taguig is hiring Customer Service Representatives for a 100% onsite night-shift role. The CSR will handle customer calls, answer questions, and record and update accounts while maintaining accurate records.

The position requires at least 18 months in a contact center, experience with VOICE channels, good communication, and the ability to work in a fast-paced environment. Onsite work at BGC is required with available shift rotations.