Night-Shift P&C Policy Processing Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a highly organized P&C Insurance Policy Processing Specialist in the Philippines to support Account Executives with day-to-day policy administration and servicing. This non-client-facing role focuses on processing, documentation, tracking, reconciliation, and follow-through, with work on carrier portals and Applied Epic.

The ideal candidate has US P&C experience, preferably in personal lines or HNW segments, and Applied Epic experience is strongly preferred.

Qualifications

• Experience in US Property & Casualty insurance.
• Preferred background in personal lines, high-net-worth personal lines, or independent agencies.
• Experience processing endorsements, changes, cancellations, billing requests, and related transactions.
• Familiarity with carrier websites/portals and policy downloads.
• Applied Epic experience is strongly preferred.
• Experience preparing Certificates of Insurance and Evidence of Insurance.
• Ability to maintain asset schedules (vehicles, residences, valuables, watercraft).
• Strong written English, documentation, and follow-through.

Responsibilities

• Process policy endorsements through carrier websites and Applied Epic.
• Process policy changes and other policy transactions.
• Process cancellation notices and complete follow-up activities.
• Handle billing requests, follow-up documentation, and non-payment activities.
• Assist with mortgagee and lienholder requests.
• Prepare Certificates of Insurance and Evidence of Insurance.
• Assist with policy checking and document review.
• Prepare renewal documentation using PowerPoint templates for Account Executive review.
• Maintain schedules of vehicles, residences, valuables, and watercraft.
• Track open endorsements and policy transactions through completion.
• Confirm final policy documentation is received and properly filed.
• Monitor carrier portals and downloads for policy activity requiring follow-up or reconciliation.
• Identify missing, inconsistent, or outdated information in client files and flag items for Account Executive review.
• Manage multiple concurrent transactions, deadlines, and follow-up activities while maintaining accurate records.

Skills

US P&C insurance

Personal lines / HNW personal lines

Applied Epic

Carrier portals / downloads

Documentation / organization

Attention to detail

Tools

Applied Epic

Job description

Hammerjack Pty Ltd is seeking a highly organized P&C Insurance Policy Processing Specialist in the Philippines to support Account Executives with day-to-day policy administration and servicing. This non-client-facing role focuses on processing, documentation, tracking, reconciliation, and follow-through, with work on carrier portals and Applied Epic.

The ideal candidate has US P&C experience, preferably in personal lines or HNW segments, and Applied Epic experience is strongly preferred.