Insurance Virtual Assistant — Hybrid Role with Growth

Hammerjack; Metro Manila; Hybrid; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Hybrid work options

Modern offices

Barista coffee on site

Complimentary meals on site

Health coverage

Job summary

Hammerjack is seeking an Insurance Virtual Assistant in the Philippines to support Australian brokers and teams. The role involves administrative tasks, policy administration, client communications, and document preparation, with hybrid work: 2 days onsite in Makati/Pampanga and 3 days remote.

The ideal candidate will have VA or admin experience in insurance, strong English communication, and excellent organizational skills to ensure timely, accurate delivery for clients and internal

Qualifications

• Previous VA/Administrative experience, preferably in insurance.
• Understanding of insurance processes including policy administration, renewals, and claims.
• Excellent English written and verbal communication for Australian clients.
• Strong organizational skills with high attention to detail and confidentiality.
• Experience with CRM systems and insurance management platforms.

Responsibilities

• Provide day-to-day admin support to brokers, advisors, and internal teams.
• Manage client enquiries, emails, and follow-ups with professionalism and timeliness.
• Prepare insurance documents, quotations, policy renewals, and claims-related docs.
• Maintain accurate client records and documentation.
• Monitor renewal schedules and key dates to ensure timely follow-up.
• Arrange appointments, meetings, and reminders for brokers and clients.
• Identify opportunities to improve client communication and processes.

Skills

Virtual Assistant experience

Insurance process knowledge

English communication

CRM familiarity

Organization & detail-orientation

Multitasking

Client support

Tools

Insight

WinBEAT

Sunrise

Microsoft Outlook

Teams

Slack

Zoom

Job description

Hammerjack is seeking an Insurance Virtual Assistant in the Philippines to support Australian brokers and teams. The role involves administrative tasks, policy administration, client communications, and document preparation, with hybrid work: 2 days onsite in Makati/Pampanga and 3 days remote.

The ideal candidate will have VA or admin experience in insurance, strong English communication, and excellent organizational skills to ensure timely, accurate delivery for clients and internal