Night-Shift Customer Service Team Lead

Wonders Corporation; Pasig; On-site; PHP 558,000 - 781,200; Full time

Job summary

A customer service solutions provider based in Pasig is looking for a Team Manager. In this role, you will manage and develop a team of customer service representatives, analyze performance, and implement improvement plans. We're seeking candidates with at least 5 years of experience in a call center, including 2 years in a supervisory capacity. Must be willing to work night shifts, weekends, and holidays to ensure team efficiency and productivity.

Qualifications

• At least 5 years in a call center and 2 years in a supervisory role.
• Ability to create a conducive work environment for long-term employment.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Manage and develop a team of customer service representatives.
• Create and implement performance improvement plans.
• Work with other departments to execute strategies.

Skills

Team Management

Performance Analysis

Proactive Communication

Education

Bachelor's/College Degree

Job description

A customer service solutions provider based in Pasig is looking for a Team Manager. In this role, you will manage and develop a team of customer service representatives, analyze performance, and implement improvement plans. We're seeking candidates with at least 5 years of experience in a call center, including 2 years in a supervisory capacity. Must be willing to work night shifts, weekends, and holidays to ensure team efficiency and productivity.