Night-Shift Japanese Customer Service Senior Analyst

Accenture; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Accenture is seeking a customer service professional for a night shift in Muntinlupa Axis One, Manila. The role focuses on responding to customer inquiries with accurate information, using client processes and tools to ensure efficient service, while upholding contractual and regulatory compliance.

Weekends are off, and the chosen candidate will report to the Team Lead and Compliance Department as needed. The ideal candidate holds Japanese N2 proficiency and has experience in claims, warranty,

Qualifications

• Japanese N2 proficiency
• Experience in claims, warranty or insurance is a plus
• Night shift availability in Manila (onsite)

Responsibilities

• Respond to customer inquiries with timely and accurate information
• Follow documented processes and client workflows to enhance service
• Utilize resources and tools to respond to inquiries accurately
• Understand compliance requirements and report suspected issues to a Team Lead/Manager/Compliance
• Report known or suspected data disclosures or fraud to the Team Lead

Skills

Japanese N2

Claims/insurance exp

Job description

Accenture is seeking a customer service professional for a night shift in Muntinlupa Axis One, Manila. The role focuses on responding to customer inquiries with accurate information, using client processes and tools to ensure efficient service, while upholding contractual and regulatory compliance.

Weekends are off, and the chosen candidate will report to the Team Lead and Compliance Department as needed. The ideal candidate holds Japanese N2 proficiency and has experience in claims, warranty,