Night-Shift Multichannel Customer Care Champion

Staff Outsourcing Solutions; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Night shift

HMO / Health Insurance Coverage

Holiday pay

Career growth opportunities

Office in Cebu Business Park

Free daily coffee

Stable job with growth

Job summary

Staff Outsourcing Solutions in Cebu City, Philippines, is seeking a Customer Steward Specialist to provide warm, accurate, service‑oriented support across phone, email, chat, and SMS. You will resolve routine questions about orders, subscriptions, products, accounts, and services while maintaining a positive customer experience.

This role emphasizes empathy, reliability, and clear communication. You will assist with placing and modifying orders, processing refunds, and coordinating with

Qualifications

• Customer-facing experience is required.
• Strong communication skills in English.
• Ability to learn new systems quickly.
• Familiar with voice, email, SMS and chat channels.

Responsibilities

• Respond to inquiries via phone, email, chat and SMS.
• Resolve questions about orders, subscriptions, products, accounts and services.
• Handle refunds, credits and reshipments within guidelines.
• Coordinate with couriers regarding delivery concerns.
• Maintain knowledge of products, policies and promotions.
• Escalate complex issues to appropriate teams.

Skills

Core values alignment

Empathetic communication

Problem solving

Multitasking

PC navigation

Customer-facing experience

Verbal & written communication

Learn quickly

Job description

Staff Outsourcing Solutions in Cebu City, Philippines, is seeking a Customer Steward Specialist to provide warm, accurate, service‑oriented support across phone, email, chat, and SMS. You will resolve routine questions about orders, subscriptions, products, accounts, and services while maintaining a positive customer experience.

This role emphasizes empathy, reliability, and clear communication. You will assist with placing and modifying orders, processing refunds, and coordinating with