Customer Steward Specialist| Onsite| Night Shift| Start ASAP

Staff Outsourcing Solutions; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Night shift

HMO / Health Insurance Coverage

Holiday pay

Career growth opportunities

Office in Cebu Business Park

Free daily coffee

Stable job with growth

Job summary

Staff Outsourcing Solutions in Cebu City, Philippines, is seeking a Customer Steward Specialist to provide warm, accurate, service‑oriented support across phone, email, chat, and SMS. You will resolve routine questions about orders, subscriptions, products, accounts, and services while maintaining a positive customer experience.

This role emphasizes empathy, reliability, and clear communication. You will assist with placing and modifying orders, processing refunds, and coordinating with

Qualifications

• Customer-facing experience is required.
• Strong communication skills in English.
• Ability to learn new systems quickly.
• Familiar with voice, email, SMS and chat channels.

Responsibilities

• Respond to inquiries via phone, email, chat and SMS.
• Resolve questions about orders, subscriptions, products, accounts and services.
• Handle refunds, credits and reshipments within guidelines.
• Coordinate with couriers regarding delivery concerns.
• Maintain knowledge of products, policies and promotions.
• Escalate complex issues to appropriate teams.

Skills

Core values alignment

Empathetic communication

Problem solving

Multitasking

PC navigation

Customer-facing experience

Verbal & written communication

Learn quickly

Job description

We are looking for a Customer Steward Specialist to provide warm, accurate, and service-oriented support to customers across multiple communication channels. The role focuses on delivering high-quality customer service, resolving concerns efficiently, and ensuring a consistent and positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and SMS.

• Resolve routine questions related to orders, subscriptions, products, accounts, and services.

• Handle customer concerns with empathy, professionalism, and clear communication.

• Assist customers with placing and modifying orders and managing subscriptions.

• Explain delivery schedules, processes, policies, and procedures clearly.

• Process refunds, credits, and reshipments within established guidelines.

• Coordinate with couriers or shipping providers regarding customer delivery concerns.

• Develop and maintain strong knowledge of products, promotions, policies, and procedures.

• Provide accurate product information and proactive guidance to customers.

• Maintain high customer satisfaction and identify opportunities to improve the customer experience.

• Document and share customer feedback to help improve products and processes.

• Escalate complex or unfamiliar concerns to the appropriate team.

• Participate in training, team meetings, and knowledge-sharing activities.

• Support teammates, including assisting with new team member training and schedule coverage when needed.

Qualifications

• Strong alignment with company core values.

• Reliable, dependable, and mindful in handling customer concerns.

• Strong critical thinking, problem-solving, and multitasking skills.

• Proficient in PC navigation and familiar with end-user operating systems.

• Familiarity with voice, email, SMS, and chat support channels.

• Previous customer-facing experience is required.

• Experience in specialty services or similar customer support environments is an advantage.

• Strong verbal and written communication skills.

• Ability to learn new systems, products, and processes quickly.

What We’re Looking For

A customer-focused professional who is empathetic, reliable, detail-oriented, and committed to providing excellent service while building positive and lasting customer relationships.

Why apply with us?

• Full-Time Night Shift Role with Saturday-Sunday Off

• Competitive Compensation Package with Salary Appraisals & Incentives

• Monthly Incentive Rewards for Attendance Productivity

• HMO / Health Insurance Coverage

• Holiday, Night Differential, and Additional Hazard Pay

• Service Incentive Leaves upon Regularization

• Easily Accessible Office Location in Cebu Business Park

• Free Daily Coffee and Modern Workstation Technology

• Stable Job with Clear Promotion & Career Growth Opportunities

• Work-Life Balance

• Free Pre-hiring Medical Laboratories

Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.

Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long‑term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start‑ups to mid‑size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.

Overview:

Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium‑size businesses to large multinational corporations.

For more information about our company, visit the following sites:

Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/