Night-Shift Intermodal Tracing Coordinator

Radiant BPO Services Inc.; Cebu City; On-site; PHP 300,000 - 480,000; Full time

Job summary

Radiant Global Logistics in Cebu City, Philippines, is hiring for an Intermodal Tracing Coordinator on a full-time onsite night shift (07:00 PM–04:00 AM). You will trace loads from ramp to ramp, coordinate with Service Coordinators and customers, and adapt tasks to operational needs.

You will create tracing reports, monitor rail status, confirm delivery appointments, and address issues promptly while maintaining relationships with destination Draymen and updating EDI codes for loads.

Qualifications

• Bachelor/associate degree in business, Logistics or International Trade is an asset.
• Minimum 1 year customer service experience.
• Good knowledge of North American geography.
• Transportation industry exposure is an asset.

Responsibilities

• Create the customer tracing report with the current status. Confirm delivery appointment timeliness.
• Forward to the Service Coordinators and Customers
• Monitor all loads in route by contacting railroads and checking railroads websites to ensure timely delivery of loads
• Review Rail tracing records as downloaded into the system ensuring updated status
• Retrace all loads on the Rail carrier tracing websites that do not show a current record or require further information
• Confirm setting of delivery appointments with Service Coordinator, Destination Drayman or Consignee
• Respond to and investigate loads where the tracking record indicates no movement or the record is not up-to-date
• Track shipment status once it arrives at the final destination ramp. Identify last free day and storage activity
• Communicate any issues and/or unplanned costs associated with in-transit and ramp storage activity to the Service Coordinator
• Investigate and resolve transit issues in a timely manner and initiate corrective action. Notify affected parties
• Update Customer’s website on load status
• Maintain positive relationships with destination Drayman
• Enter Customer’s EDI codes in the system to show load delivery
• Other duties and assignments as required

Skills

Customer service

North American geography knowledge

Logistics industry awareness

Education

Bachelor/associate degree in business, Logistics or International Trade

Job description

Radiant Global Logistics in Cebu City, Philippines, is hiring for an Intermodal Tracing Coordinator on a full-time onsite night shift (07:00 PM–04:00 AM). You will trace loads from ramp to ramp, coordinate with Service Coordinators and customers, and adapt tasks to operational needs.

You will create tracing reports, monitor rail status, confirm delivery appointments, and address issues promptly while maintaining relationships with destination Draymen and updating EDI codes for loads.