Intermodal Tracing Coordinator | Night Shift & Onsite

Radiant BPO Services Inc.; Cebu City; On-site; PHP 300,000 - 480,000; Full time

Job summary

Radiant Global Logistics in Cebu City, Philippines, is hiring for an Intermodal Tracing Coordinator on a full-time onsite night shift (07:00 PM–04:00 AM). You will trace loads from ramp to ramp, coordinate with Service Coordinators and customers, and adapt tasks to operational needs.

You will create tracing reports, monitor rail status, confirm delivery appointments, and address issues promptly while maintaining relationships with destination Draymen and updating EDI codes for loads.

Qualifications

• Bachelor/associate degree in business, Logistics or International Trade is an asset.
• Minimum 1 year customer service experience.
• Good knowledge of North American geography.
• Transportation industry exposure is an asset.

Responsibilities

• Create the customer tracing report with the current status. Confirm delivery appointment timeliness.
• Forward to the Service Coordinators and Customers
• Monitor all loads in route by contacting railroads and checking railroads websites to ensure timely delivery of loads
• Review Rail tracing records as downloaded into the system ensuring updated status
• Retrace all loads on the Rail carrier tracing websites that do not show a current record or require further information
• Confirm setting of delivery appointments with Service Coordinator, Destination Drayman or Consignee
• Respond to and investigate loads where the tracking record indicates no movement or the record is not up-to-date
• Track shipment status once it arrives at the final destination ramp. Identify last free day and storage activity
• Communicate any issues and/or unplanned costs associated with in-transit and ramp storage activity to the Service Coordinator
• Investigate and resolve transit issues in a timely manner and initiate corrective action. Notify affected parties
• Update Customer’s website on load status
• Maintain positive relationships with destination Drayman
• Enter Customer’s EDI codes in the system to show load delivery
• Other duties and assignments as required

Skills

Customer service

North American geography knowledge

Logistics industry awareness

Education

Bachelor/associate degree in business, Logistics or International Trade

Job description

Intermodal Tracing Coordinator

1Nito Tower, Lahug, Cebu City, Philippines
Employment Type: Full-time (Onsite)
Schedule: Night Shift, Monday to Friday (07:00 PM–04:00 AM)

Job Overview

The primary role of the Intermodal Tracing Coordinator is to provide superior customer service by tracing loads throughout the multitude of interchanges from ramp to ramp, and through to delivery and empty.The incumbent communicates the status of loads with the Service Coordinators and proactively with customers. Job duties may be added or taken away due to operational / business needs and requirements.

Key Responsibilities

• Create the customer tracing report with the current status. Confirm delivery appointment timeliness.

• Forward to the Service Coordinators and Customers

• Monitor all loads in route by contacting railroads and checking railroads websites to ensure timely delivery of loads

• Review Rail tracing records as downloaded into the system ensuring updated status

• Retrace all loads on the Rail carrier tracing websites that do not show a current record or require further information

• Confirm setting of delivery appointments with Service Coordinator, Destination Drayman or Consignee

• Respond to and investigate loads where the tracking record indicates no movement or the record is not up-to-date

• Track shipment status once it arrives at the final destination ramp. Identify last free day and storage activity

• Communicate any issues and/or unplanned costs associated with in-transit and ramp storage activity to the Service Coordinator

• Investigate and resolve transit issues in a timely manner and initiate corrective action. Notify affected parties

• Update Customer’s website on load status

• Maintain positive relationships with destination Drayman

• Enter Customer’s EDI codes in the system to show load delivery

• Other duties and assignments as required

Qualifications

• Bachelor/associate degree in business, Logistics or International Trade is an asset

• Minimum 1 year customer service experience

• Good knowledge of North American geography

• Transportation industry exposure is an asset

ABOUT RADIANT

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value-added logistics solutions primarily to customers based in the United States and Canada. We service a large and diversified account base across a range of industries and geographies, which is supported from an extensive network of operating locations across North America as well as an integrated international service partner network located in other key markets around the globe. The Company provides these services through a multi-brand network, which includes over 100 operating locations. Included in these operating locations are a number of independent agents, who are also referred to as “strategic operating partners,” that operate exclusively on the Company's behalf, and approximately 25 Company-owned offices. As a third-party logistics company, the Company has a vast carrier network of asset-based transportation companies, including motor carriers, railroads, airlines and ocean lines in its carrier network.

Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup®, Adcom WorldwideTM, Distribution By Air (DBA)TM, Service by Air®, Navegate®, and Centrade Brands well as the Radiant® Brand. In all, It's the Network that Delivers! ®