Night-Shift Healthcare Billing Agent – Onsite Cebu

Staff Outsourcing Solutions; Loay; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO and health insurance

Night differential

Holiday premium pay

Service incentive leave

Weekdays Monday to Friday with Fridays

Direct hire

Employee engagement activities

Job summary

Staff Outsourcing Solutions in Cebu is hiring a Healthcare Billing Customer Service Representative to support a US healthcare billing company. You will handle calls about patient accounts, explain balances clearly, and document every interaction.

Night shift, onsite in Cebu Business Park, Monday to Friday. The role requires at least 1 year of voice customer service in healthcare billing, strong English communication, and HIPAA knowledge.

Qualifications

• At least 1 year of voice customer service experience in healthcare billing.
• Clear spoken English that US patients understand easily on the phone (advanced level preferred).
• Clear, professional written English for account notes.
• Comfortable explaining complex billing information in simple terms.
• Strong attention to detail and accuracy.
• Professional, patient and empathetic when handling patient concerns.
• Understanding of HIPAA and patient confidentiality.
• Hands-on with phone or softphone systems (Five9, Genesys, Avaya) and basic MS Office (Excel and Outlook) and Google Workspace, and typing account notes in a CRM.
• Able to work independently and follow established processes.
• Living in Cebu and onsite in Cebu Business Park on the night shift (US hours).

Responsibilities

• Handle inbound and outbound calls about patient accounts and medical bills.
• Help patients with questions and concerns about their outstanding balances, billing statements and account details.
• Address billing concerns with empathy and professionalism, including with upset callers.
• Document patient interactions and account updates accurately in account notes or the CRM.
• Keep patient and account information confidential, in line with HIPAA.
• Follow established procedures so every patient account is handled accurately.

Skills

Voice customer service

Healthcare billing

English communication

HIPAA knowledge

Attention to detail

CRM documentation

Phone systems (Five9/Genesys/Avaya)

MS Office (Excel/Outlook)

Google Workspace

Independent work

Tools

Five9

Genesys

Avaya

Microsoft Excel

Outlook

Google Workspace

Job description

Staff Outsourcing Solutions in Cebu is hiring a Healthcare Billing Customer Service Representative to support a US healthcare billing company. You will handle calls about patient accounts, explain balances clearly, and document every interaction.

Night shift, onsite in Cebu Business Park, Monday to Friday. The role requires at least 1 year of voice customer service in healthcare billing, strong English communication, and HIPAA knowledge.