Night-Shift Email & Chat Support Specialist (Seasonal)

Staff Outsourcing Solutions; Loay; On-site; PHP 193,000 - 289,000; Full time

Job summary

Staff Outsourcing Solutions is seeking two email and chat support representatives for a US fasteners client. The peak season is underway, and you will respond to emails and chats, explain products clearly, and move orders in NetSuite.

You should have excellent written English, strong organizational skills, and intermediate to expert NetSuite proficiency. Night shifts align with US business hours, onsite at Cebu Business Park, Cebu City.

Qualifications

• Excellent written English with ability to respond to emails and chats clearly.
• Proficient in NetSuite for order and customer record updates.
• Experience with Microsoft Windows and advanced Excel is a plus.
• Amazon customer service experience is preferred.

Responsibilities

• Answer customer emails and live chats promptly and politely.
• Explain product details and technical specs in plain language.
• Look up and update orders and customer records in NetSuite.
• Follow instructions and solve problems, seeking help when needed.

Skills

Written English

Sense of urgency

Organizational skills

Tools

NetSuite

Excel

Windows

Job description

Staff Outsourcing Solutions is seeking two email and chat support representatives for a US fasteners client. The peak season is underway, and you will respond to emails and chats, explain products clearly, and move orders in NetSuite.

You should have excellent written English, strong organizational skills, and intermediate to expert NetSuite proficiency. Night shifts align with US business hours, onsite at Cebu Business Park, Cebu City.