Multichannel Customer Steward - Night-Shift Support & Growth

Staff Outsourcing Solutions; Loay; Sur place; PHP 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Night differential

Annual leave

Career growth

Training program

On-site Cebu office

Résumé du poste

Staff Outsourcing Solutions is hiring a Customer Steward Specialist to deliver warm, accurate support across phone, email, chat and SMS. You will resolve routine questions, assist with orders and subscriptions, and explain policies clearly from our Cebu City office.

The role requires customer-facing experience, empathy, and strong communication. Expect night shift alignment with US business hours, a full-time direct hire, and growth opportunities through SOS Academy.

Qualifications

• Experience in customer-facing roles is required.
• Ability to handle inquiries via multiple channels.
• Strong communication and problem-solving skills.
• Able to learn new systems quickly.

Responsabilités

• Respond to customer inquiries via phone, email, chat, and SMS.
• Resolve routine questions related to orders, subscriptions, products, accounts, and services.
• Handle customer concerns with empathy, professionalism, and clear communication.
• Assist customers with placing and modifying orders and managing subscriptions.
• Explain delivery schedules, processes, policies, and procedures clearly.
• Process refunds, credits, and reshipments within established guidelines.
• Coordinate with couriers or shipping providers regarding customer delivery concerns.
• Develop and maintain strong knowledge of products, promotions, policies, and procedures.
• Provide accurate product information and proactive guidance to customers.
• Maintain high customer satisfaction and identify opportunities to improve the customer experience.
• Document and share customer feedback to help improve products and processes.
• Escalate complex or unfamiliar concerns to the appropriate team.
• Participate in training, team meetings, and knowledge-sharing activities.
• Support teammates, including assisting with new team member training and schedule coverage when needed.

Connaissances

Customer support

Multichannel

Empathy

Communication

Problem solving

Learning agility

Attention to detail

OS familiarity

Description du poste

Staff Outsourcing Solutions is hiring a Customer Steward Specialist to deliver warm, accurate support across phone, email, chat and SMS. You will resolve routine questions, assist with orders and subscriptions, and explain policies clearly from our Cebu City office.

The role requires customer-facing experience, empathy, and strong communication. Expect night shift alignment with US business hours, a full-time direct hire, and growth opportunities through SOS Academy.