Onsite Night-Shift E‑commerce Support Specialist (US Pacific Hours)

Outsource Accelerator; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Outsource Accelerator in Metro Manila is seeking a Customer Support Specialist to assist US customers via email, chat, and support tickets in a full-time, onsite role. The position features a night shift aligned to US Pacific hours, handling order inquiries, shipping, returns, and product questions while maintaining records and ensuring timely follow-ups.

Ideal candidates have e-commerce support experience and excellent English, with the ability to manage multiple inquiries independently while

Qualifications

• Experience in e-commerce support is required.
• Excellent written and verbal English.
• Ability to manage multiple inquiries independently.

Responsibilities

• Assist US customers via email, chat, and support tickets.
• Handle order inquiries, shipping, returns, and product questions.
• Maintain records and ensure timely follow-ups.

Skills

E-commerce support

English proficiency

Multitasking

Job description

Outsource Accelerator is seeking a Customer Support Specialist to assist US customers via email, chat, and support tickets. This full-time role is based onsite in Metro Manila with a night shift aligned to US Pacific hours.
You will handle order inquiries, shipping, returns, and product questions, maintaining records and ensuring timely follow-ups. Ideal candidates have e-commerce support experience, excellent English, and the ability to manage multiple inquiries independently while using