Customer Service Support Specialist (North America)

Henkel Asia Pacific Service Centre; Makati; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Hybrid work model

HMO health coverage

Provident Fund

Employee Share Plan

Group Life Insurance

Parental leave (8 weeks)

Job summary

Henkel Asia Pacific Service Centre is seeking a Customer Service professional to handle North American orders, entry, status tracking, and customer inquiries. You will maintain records, engage with partners, and support CI initiatives.

The role requires a Bachelor's in Business and at least 1 year in an Industrial B2B environment; SAP/Power BI skills are a plus, with a hybrid work setup in Makati and night shifts.

Qualifications

• Bachelor's Degree in Business Management/Administration or related field.
• Minimum 1 year of relevant B2B industrial experience; Shared Service/Multinational background advantageous.
• Proficiency in Microsoft Office suite; SAP preferred.
• Lean Six Sigma background and digital skills (VBA Macros, SAP scripting, Power BI, Python) preferred.
• Excellent English communication; team player, detail-oriented, strong admin skills.
• Willing to work night shift (9:00 PM–6:00 AM); hybrid setup in Ayala Avenue, Makati; observe US holidays.
• Fresh graduates welcome to apply.

Responsibilities

• Execute day-to-day North American Customer Service tasks: order entry, PO entry, order status and tracking.
• Communicate with customers via email to provide product/service information and inquiries.
• Maintain records of customer interactions and actions taken.
• Manage business partners through governance calls and pulse checks.
• Provide operational support and participate in team projects.
• Carry out Continuous Improvement tasks to enhance processes.

Skills

Microsoft Office

Excel

Word

PowerPoint

SAP

Lean Six Sigma

Python

VBA Macros

Team player

Education

Bachelor's Degree in Business Management/Administration

Tools

SAP

Power BI

Python

Job description

What you´ll do

• Execute day to day activities related to North American Customer Service operations in the area of HAT - Order Entry Processing, Customer Purchase Order Entry, Status of Order, and Order Tracking
• Confer with customers via email in order to provide information about products and services, tracking of orders, or to obtain details of inquiries
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Manage business partners through governance calls and tools/process pulse checks
• Provide operational/ad hoc tasks support and team project collaboration as needed
• Perform Continuous Improvement tasks that will improve overall process

What makes you a good fit

• Bachelor's Degree in Business Management/ Administration, but other relevant courses may still be considered
• Preferably with a minimum of one (1) year related work experience in an Industrial Business-to-Business (B2B) role; Background from a Shared Service or Multinational Working Environment is an advantage
• Knowledge in Microsoft Office (Outlook, Excel, Word, and PowerPoint) is required; SAP is highly preferred
• Having a background in Continuous Improvement (e.g. Lean Six Sigma) and in any of the following digital skills (VBA Macros, SAP scripting, Power BI, Python) is an advantage
• Excellent command of both spoken and written English; Must be a team player, detail-oriented, and have strong administrative skills
• Amenable to work on a night shift schedule (9:00 PM to 6:00 AM), report on a hybrid work set-up in Ayala Avenue, Makati), and following US Holidays
• Fresh graduates are welcome to apply

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Application Deadline:As long as the vacancy is listed on our Career Site, we are happy to receive your application

JOB ID:26101294

Job Locations:Philippines, National Capital Region, Makati