Insurance Support Specialist - Customer Service (Night Shift)

Accenture PLC; Quezon City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Customer Service Associate to handle inquiries via phone, email, and fax for Life Insurance and Disability Insurance lines. The role operates on a night shift with weekends off, located at Quezon Cyberpark Tower 3.

The ideal candidate has at least 1 year in BPO, including 6 months in a contact center, and can navigate insurance-related processes while complying with client workflows and data security policies.

Qualifications

• At least 1 year of BPO experience, with at least 6 months in a contact center role.
• Insurance/claims knowledge is a plus but not required.
• Open to resources from any account.

Responsibilities

• Manages incoming telephone calls, emails, and/or faxes for LI and DI lines of business.
• Provides enrollment support, web support, medical underwriting inquiries, account maintenance, billing, and continuation options.
• Responds to customer inquiries with timely and accurate information.
• Follows documented processes and workflows to improve customer service and efficiency.
• Uses available resources to understand contractual and regulatory compliance requirements and reports issues promptly.
• Reports known or suspected data disclosures or fraud on discovery to a Team Lead.

Skills

BPO experience

Contact center experience

Job description

Accenture PLC in Quezon City is seeking a Customer Service Associate to handle inquiries via phone, email, and fax for Life Insurance and Disability Insurance lines. The role operates on a night shift with weekends off, located at Quezon Cyberpark Tower 3.

The ideal candidate has at least 1 year in BPO, including 6 months in a contact center, and can navigate insurance-related processes while complying with client workflows and data security policies.