Insurance Support Specialist - Life and Disability Claims

Accenture in the Philippines; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service Associate to support Life and Disability Insurance operations from the Quezon Cyberpark Tower 3 site. The role requires handling calls, emails, and faxes, and working on-site in the Return to Office setup.

You will follow client processes, maintain data security, and escalate compliance concerns. This shift-based position includes night work and weekends off, aligning with the project schedule.

Qualifications

• At least 1 year of BPO experience, with 6 months in a contact center.
• Domain skills not required; open resources from any account (Insurance/Claims experience a plus).
• Voice proficiency at least B2.

Responsibilities

• Handle incoming calls, emails, and/or faxes for Life Insurance and Disability Insurance lines.
• Provide enrollment support, web support, medical underwriting inquiries, account maintenance, billing, and benefit administration support.
• Respond to customer inquiries with timely and accurate information.
• Follow documented processes to enhance service and reduce customer effort and operating costs.
• Utilize resources to respond accurately and understand regulatory compliance requirements; report suspicions to team lead or compliance.
• Report known or suspected data disclosures or fraud on the day of discovery.

Skills

BPO experience

Contact Center

Voice Proficiency

Job description

Accenture in the Philippines is hiring a Customer Service Associate to support Life and Disability Insurance operations from the Quezon Cyberpark Tower 3 site. The role requires handling calls, emails, and faxes, and working on-site in the Return to Office setup.

You will follow client processes, maintain data security, and escalate compliance concerns. This shift-based position includes night work and weekends off, aligning with the project schedule.