Insurance Customer Support Specialist - Night Shift

Accenture in the Philippines; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate to handle inbound calls, emails, and faxes for Life Insurance and Disability Insurance lines, working a night shift onsite at Gateway Tower 2.

The role requires at least 1 year in BPO, with 6 months in a contact center, and values applicants with insurance/claims exposure. Voice proficiency should be at least level B2.

Qualifications

• Only applicants with the right to live and work in the Philippines are eligible to apply.
• Night shift work setup onsite at Gateway Tower 2.
• At least 1 year of BPO experience, 6 months in Contact Center.
• Insurance/Claims experience is a plus.
• Voice Proficiency - B2.

Responsibilities

• Manages incoming calls, emails, and faxes for LI and DI lines of business.
• Responds to customer inquiries with timely and accurate information.
• Follows documented client processes to enhance service and reduce effort/operating costs.
• Utilizes resources to address customer inquiries and understand compliance requirements.
• Reports known or suspected data disclosures or fraud to the Team Lead/Compliance on discovery day.

Skills

Voice Profile

BPO Experience

Contact Center

B2 Voice

Job description

Accenture in the Philippines is seeking a Customer Service Associate to handle inbound calls, emails, and faxes for Life Insurance and Disability Insurance lines, working a night shift onsite at Gateway Tower 2.

The role requires at least 1 year in BPO, with 6 months in a contact center, and values applicants with insurance/claims exposure. Voice proficiency should be at least level B2.