Night-Shift Customer Resolution Specialist (Onsite)

The Lead Tree - Clark Outsourcing; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health benefits

Swimming pool

Gaming lounge

Scholarships

Growth programs

International travel

Paid holidays

Birthday tokens

Wellness leave

Job summary

Clark Outsourcing is seeking a Customer Resolution Specialist for onsite work at Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga. Shift is 9:00 PM to 6:00 AM PHT, with a focus on processing and resolving dissatisfaction cases related to products or delivery.

You will research cases, negotiate with involved parties, and determine the best course of action to achieve satisfactory resolutions for customers while maintaining high-quality service standards.

Qualifications

• High School Diploma or equivalent knowledge of product information and business operations.
• Two years of experience in customer relations and/or claims activities.
• Proficiency in data entry and intermediate mathematical skills.
• Strong customer relation, negotiation, and conflict resolution skills.
• Ability to concentrate for extended periods, multitask, and pay close attention to detail.
• Exceptionally strong written and verbal communications skills in English.

Responsibilities

• Process and adjudicate cases related to customer dissatisfaction with products or delivery.
• Resolve customer issues quickly, aiming for first-contact resolution.
• Research cases, establish responsibility, and manage redo processing, shipping, and customer credit resolutions.
• Communicate updates to customers and negotiate with involved parties to achieve satisfactory outcomes.
• Determine the best course of action for each case, consulting with supervisors as needed.
• Provide discounts, replacement orders, or credits within defined limits.
• Offer feedback on vendor and account manager performance.
• Perform additional duties as assigned.

Skills

Negotiation

Conflict resolution

Customer service

Data entry

English comms

Attention to detail

Education

High School Diploma

Job description

Clark Outsourcing is seeking a Customer Resolution Specialist for onsite work at Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga. Shift is 9:00 PM to 6:00 AM PHT, with a focus on processing and resolving dissatisfaction cases related to products or delivery.

You will research cases, negotiate with involved parties, and determine the best course of action to achieve satisfactory resolutions for customers while maintaining high-quality service standards.