Call Center Agents

EastWest BPO MCI; San Fernando; On-site; PHP 246,000 - 391,000; Full time

Job summary

EastWest BPO MCI in the Philippines seeks a motivated Full-Time Call Center Representative to deliver outstanding customer support. You will answer inbound/outbound questions, resolve concerns, and guide customers to solutions, while accurately documenting interactions and meeting quality standards.

The role emphasizes professionalism, customer-centric problem solving, and collaboration with supervisors to enhance satisfaction across channels in a dynamic, tech-enabled environment.

Qualifications

• Strong communication skills and clear articulation.
• Ability to assist customers and resolve inquiries effectively.
• Competence in documenting customer interactions in company systems.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Strong communication

Customer service

Job description

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you're answering questions, resolving concerns, or guiding customers to the right solutions, you'll play an important role in creating a positive customer experience.

Key Responsibilities:

• Answer inbound and/or make outbound customer calls professionally and courteously.

• Assist customers with questions, account inquiries, and general support.

• Resolve customer concerns while maintaining a positive experience.

• Accurately document customer interactions in company systems.

• Meet productivity, quality, and attendance expectations.

• Follow company policies and established call procedures.

• Maintain confidentiality of customer information.

• Collaborate with team members and supervisors to improve customer satisfaction.