Night-Shift Customer Experience Associate

Semiconductor Components Industries, LLC; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

onsemi is seeking an Associate Customer Service Representative in Muntinlupa to act as the primary interface with external customers and manage order processing. You will collaborate with sales, marketing, and logistics to ensure timely handling of requests and maintain customer satisfaction.

Required are a BS Industrial Engineering or related degree, 2 years in customer service, fluent English, and MS Excel expertise. Night/rotating shifts and Lean Six Sigma knowledge are a plus.

Qualifications

• Graduate of BS Industrial Engineering or related discipline.
• At least 2 years work experience in Customer Service, preferably in similar industry.
• Willing to work on night and rotating shift schedule.
• Full command of English language both written and spoken.
• Advanced skills in Microsoft Office especially MS Excel.
• Knowledge in Lean Six Sigma tools and methodology.
• Good analytical thinking.
• Technology savvy.
• Knowledge in Salesforce CRM tools is an advantage.

Responsibilities

• Provide tactical support for Sales and Marketing team.
• Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
• Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
• Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
• Provide customer satisfaction in order management to maximize both the company and customer revenue.
• Run reports using available tools and analyze the data in order to make decision and or identify trends.
• Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
• Drive closure of exceptional requests.
• Respond to customer complaints, requests, and inquiries in a professional and timely manner.
• Comply with Customer Service business rules, techniques, and protocols.

Skills

Customer orientation

Communication skills

Analytical thinking

Team collaboration

Willing to night shift

Education

Bachelor's degree (BS Industrial Engineering or related)

Tools

Salesforce CRM

MS Excel

Job description

onsemi is seeking an Associate Customer Service Representative in Muntinlupa to act as the primary interface with external customers and manage order processing. You will collaborate with sales, marketing, and logistics to ensure timely handling of requests and maintain customer satisfaction.

Required are a BS Industrial Engineering or related degree, 2 years in customer service, fluent English, and MS Excel expertise. Night/rotating shifts and Lean Six Sigma knowledge are a plus.