Associate Customer Service Representative

Onsemi; Muntinlupa; On-site; PHP 290,160 - 401,760; Full time

Job summary

Onsemi in Muntinlupa, Philippines is seeking an Associate Customer Service Representative to act as the primary interface with external customers and to process orders accurately and efficiently.

The role requires collaborating with various internal teams, managing customer inquiries, and ensuring satisfaction while adhering to company protocols. A shift schedule is expected, and knowledge of Salesforce CRM is a plus.

Qualifications

• Bachelor’s degree in Business Management or an Engineering-related field.
• Strong analytical and problem-solving skills with good negotiation abilities.
• Excellent command of English (written and spoken).
• Willingness to work on shifting schedules (midshift and night shift).
• Experience with Salesforce CRM is a plus.

Responsibilities

• Provide primary interface of onsemi to external customers and vice versa.
• Process customer orders to ensure satisfaction and timely delivery.
• Collaborate with cross-functional groups to handle customer requests properly.
• Independently respond to correspondence, manage meetings with customers, and handle complaints.
• Comply with Customer Service business rules, techniques, and protocols.
• Provide tactical support for Sales and Marketing teams.
• Lead continuous improvement and standardization of support services and tools.

Skills

Analytical

Education

Bachelor’s Degree in Business Management or Engineering

Tools

Salesforce CRM

Job description

Associate Customer Service Representative

Muntinlupa, Philippines

Job Description

• Primary interface of onsemi to external customers and vice versa.
• Provide Customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
• Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
• Comply with Customer Service business rules, techniques, and protocols.

Responsibilities

• Provide tactical support for Sales and Marketing team.
• Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
• Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
• Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
• Provide customer satisfaction in order management to maximize both the company and customer revenue.
• Run reports using available tools and analyze the data in order to make decision and or identify trends.
• Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
• Drive closure of exceptional requests.
• Respond to customer complaints, requests, and inquiries in a professional and timely manner.
• Comply with Customer Service business rules, techniques, and protocols

Qualifications

• Bachelor’s Degree in Business Management and or any Engineering related course.
• Knowledge on basic semiconductor processes and terminologies is an advantage.
• Willing to work on shifting schedule (midshift and night shift).
• Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
• Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
• Knowledge in Salesforce CRM tool is an advantage.

Required Skills

• Analytical