Night-Shift CSR: English, Car Parts & QuickBooks

De Castro Consulting; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health insurance

Job summary

A consulting firm in Muntinlupa is seeking a Customer Service Expert for managing customer interactions and ensuring satisfaction. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills, and a background in the BPO industry. The role focuses on proactive customer engagement and requires empathy and problem-solving skills. This is a night shift position with requirements for technical proficiency in CRM systems and Microsoft Office.

Qualifications

• Minimum of 2 years in a customer service role, preferably within BPO industry.
• Proficiency in English, both written and spoken.
• Bonus: Car part knowledge and accounting experience.

Responsibilities

• Manage customer conversations across all support channels.
• Address customer inquiries and escalate complex issues.
• Proactively enhance the customer experience.

Skills

Strong communication

Problem-solving

Interpersonal skills

Empathy

Education

Bachelor's degree in Business Administration or related field

Tools

Customer relationship management (CRM) systems

Microsoft Office Suite

QuickBooks

Job description

A consulting firm in Muntinlupa is seeking a Customer Service Expert for managing customer interactions and ensuring satisfaction. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills, and a background in the BPO industry. The role focuses on proactive customer engagement and requires empathy and problem-solving skills. This is a night shift position with requirements for technical proficiency in CRM systems and Microsoft Office.