Customer Experience & Order Specialist

onsemi; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Job summary

onsemi in the Philippines is seeking a dedicated Customer Service specialist to be the primary interface with external customers and process orders with care and accuracy.

You will collaborate with cross-functional teams, independently respond to correspondence, address complaints, and ensure adherence to customer service rules and protocols to deliver timely, high-quality service aligned with our automotive and industrial focus.

Qualifications

• Experience in customer service or call center environments.
• Ability to process and track orders accurately.
• Strong written and verbal communication skills.
• Proven ability to handle complaints professionally and promptly.

Responsibilities

• Serve as the primary interface to external customers and process orders.
• Collaborate with cross-functional teams to ensure requests are handled timely.
• Independently respond to correspondence and manage inquiries and complaints.
• Adhere to Customer Service rules, techniques, and protocols.

Skills

Customer service

Order processing

Communication

Complaint handling

Job description

onsemi in the Philippines is seeking a dedicated Customer Service specialist to be the primary interface with external customers and process orders with care and accuracy.

You will collaborate with cross-functional teams, independently respond to correspondence, address complaints, and ensure adherence to customer service rules and protocols to deliver timely, high-quality service aligned with our automotive and industrial focus.