Onsite Night-Shift Customer Experience Agent

Likha Careers; San Nicolas; On-site; PHP 167,400 - 200,880; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid Time Off (PTO)

Paid holidays and sick leave

Paid training and tuition reimbursement

Employee Assistance Program (EAP)

Job summary

A customer service solutions firm in the Philippines is seeking an Entry-Level Customer Experience Agent to support customers with inquiries and technical issues. Responsibilities include documentation, maintaining customer information, and upselling services. Ideal candidates will have strong communication skills and a customer-oriented approach, along with a high school diploma or GED. The role offers a salary range of P15,000 - P18,000 monthly with benefits including health coverage and paid time off.

Qualifications

• Must be customer-oriented and have strong communication skills.
• Proficiency in Microsoft Office is essential.
• High school diploma or GED is required.

Responsibilities

• Assist customers with technical issues and concerns.
• Document call-related information accurately.
• Maintain and update customer information.
• Upsell services to existing customers.
• Maintain a courteous demeanor at all times.

Skills

Customer-oriented approach

Excellent oral and written communication skills

Strong computer navigational skills

Proficiency in Microsoft Office applications

Exceptional listening and comprehension abilities

Education

At least high school diploma or GED

Job description

A customer service solutions firm in the Philippines is seeking an Entry-Level Customer Experience Agent to support customers with inquiries and technical issues. Responsibilities include documentation, maintaining customer information, and upselling services. Ideal candidates will have strong communication skills and a customer-oriented approach, along with a high school diploma or GED. The role offers a salary range of P15,000 - P18,000 monthly with benefits including health coverage and paid time off.