Night-Shift Client Care & Coordination Specialist

CO Careers; Pampanga; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO with prescription coverage

SSS

PhilHealth

Pag-IBIG

13th-month pay

Retirement benefits

In-office swimming pool

CO Club gaming lounge

Scholarship programs

CO Academy for growth

Travel opportunities

Paid holidays

Earned PTO

Wellness leave

Magna Carta leave

Salary loans

CO Swag Bag

COol & flexible workplace

Yearly performance appraisals

Career advancement programs

Job summary

CO Careers in Clark Outsourcing (Clark, Pampanga) seeks a Client Care Representative to coordinate caregiver scheduling, match staff with client needs, and maintain client relations. You’ll handle documentation, attendance, and multi-channel communication while ensuring compliance and quality care.

The role requires strong organizational skills, healthcare exposure, and comfort with scheduling software. Weekend availability and a patient-centric approach are essential for success.

Qualifications

• Experience in scheduling, coordination, or a similar role, preferably in healthcare or home care.
• Experience working in a virtual or remote support role is a plus.
• Proficiency in computer software, scheduling platforms, and administrative tools.
• Familiarity with healthcare regulations and compliance standards is a plus.
• Strong organizational skills with high attention to detail.
• Excellent communication and interpersonal skills.
• Compassion and empathy when working with clients and caregivers.
• Strong problem-solving abilities, particularly in complex interpersonal situations.
• Comfortable handling difficult conversations over the phone.
• Managing multiple communication channels, including messaging, emails, and other correspondence.
• Must be willing to work on weekends, holidays and have a flexible schedule.
• Ability to work independently while managing multiple priorities.
• Team-oriented with a willingness to contribute ideas and feedback.

Responsibilities

• Care Coordination: Assess client needs to assign appropriate caregivers or nurses.
• Care Coordination: Match caregivers or nurses with clients based on compatibility, skills, and availability.
• Care Coordination: Ensure timely and appropriate caregiver replacements when necessary.
• Relationship Management: Develop and maintain positive relationships with clients and caregivers.
• Relationship Management: Review nurse notes for quality assurance.
• Relationship Management: Coordinate with the RN Care Manager regarding client conditions and care needs.
• Relationship Management: Provide updates and feedback to the nursing team regarding client status.
• Documentation & Scheduling: Assist with client documentation and accurate data entry.
• Documentation & Scheduling: Follow up on physician orders, authorizations, and related documentation.
• Documentation & Scheduling: Create and maintain schedules for clients, nurses, and caregivers.
• Documentation & Scheduling: Adjust schedules using Alora and ABS systems.
• Documentation & Scheduling: Maintain tracking sheets.
• Attendance Monitoring: Monitor caregiver and nurse attendance.
• Attendance Monitoring: Address scheduling conflicts and coverage needs.
• Attendance Monitoring: Follow up on clock-in/clock-out discrepancies.
• Attendance Monitoring: Provide basic technical support and user guidance when needed.
• Communication & Call Handling: Handle new patient intake calls and enter information into the ABS system.
• Communication & Call Handling: Answer incoming calls professionally and route them appropriately.
• Communication & Call Handling: Provide accurate information and assistance to callers while maintaining client confidentiality.
• Client Communication & Support: Provide updates to clients regarding caregiver or nurse schedules.
• Client Communication & Support: Address client inquiries, concerns, and service requests.
• Client Communication & Support: Document changes and maintain accurate client records.
• Client Communication & Support: Conduct follow-ups to ensure client satisfaction.

Skills

Scheduling & Coordination

Healthcare experience

Virtual support

Scheduling software

Communication

Empathy

Problem-solving

Multichannel

Weekend availability

Independence & teamwork

Tools

Alora

ABS

Job description

CO Careers in Clark Outsourcing (Clark, Pampanga) seeks a Client Care Representative to coordinate caregiver scheduling, match staff with client needs, and maintain client relations. You’ll handle documentation, attendance, and multi-channel communication while ensuring compliance and quality care.

The role requires strong organizational skills, healthcare exposure, and comfort with scheduling software. Weekend availability and a patient-centric approach are essential for success.