Client Care Representative

The Lead Tree - Clark Outsourcing; Angeles; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Health & welfare benefits

In-office swimming pool

CO Club gaming lounge

Scholarship programs

CO Academy

Travel opportunities

Paid holidays

Earned PTO

Wellness leave

Salary loans

CO Swag Bag

Flexible workplace

Career progression

CO League

Job summary

Clark Outsourcing is seeking a Client Care Representative to support care coordination and scheduling operations from an office-based setting. You will match caregivers with clients, manage schedules, and maintain positive relationships with clients and care staff.

The role requires strong organizational and communication skills, with experience in scheduling, virtual support, and healthcare environments. Weekend/holiday flexibility is needed, with shifts from 8:00 PM to 5:00 AM PH time.

Qualifications

• Experience in scheduling, coordination, or a similar role, preferably in healthcare or home care.
• Experience in virtual or remote support roles is a plus.
• Proficiency with scheduling platforms and administrative tools.
• Familiarity with healthcare regulations and compliance standards is a plus.
• Strong organizational skills with high attention to detail.
• Excellent communication and interpersonal skills.
• Compassion and empathy when working with clients and caregivers.
• Strong problem-solving abilities, especially in complex interpersonal situations.

Responsibilities

• Coordinate care by assessing client needs and matching caregivers or nurses.
• Maintain positive relationships with clients and caregivers, review nurse notes, and coordinate with RN Care Manager.
• Create and maintain accurate client, nurse, and caregiver schedules; update data in ABS and Alora systems.
• Monitor attendance, resolve scheduling conflicts, and follow up on clock-in/clock-out discrepancies; provide basic user support.
• Handle new patient intake calls, route inquiries, and ensure confidentiality; provide updates on caregiver schedules to clients.
• Document client changes, follow up on orders, and conduct follow-ups to ensure satisfaction.

Skills

Scheduling

Coordination

Healthcare

Remote support

Software proficiency

Regulations

Communication

Empathy

Problem solving

Multichannel

Flexibility

Tools

ABS system

Alora

Job description

Position Title: Client Care Representative

Work Set Up: Office-Based

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We are seeking a dedicated and detail-oriented Client Care Representative to support client care coordination and scheduling operations. This role is responsible for matching caregivers or nurses with clients based on care needs, managing schedules, and maintaining positive relationships with clients and care staff. The ideal candidate is highly organized, communicates effectively, and can manage multiple priorities in a fast-paced environment.

What You’ll Do:

Care Coordination:

• Assess client needs to assign appropriate caregivers or nurses

• Match caregivers or nurses with clients based on compatibility, skills, and availability

• Ensure timely and appropriate caregiver replacements when necessary

Relationship Management:

• Develop and maintain positive relationships with clients and caregivers

• Review nurse notes for quality assurance

• Coordinate with the RN Care Manager regarding client conditions and care needs

• Provide updates and feedback to the nursing team regarding client status

Documentation and Scheduling:

• Assist with client documentation and accurate data entry

• Follow up on physician orders, authorizations, and related documentation

• Create and maintain schedules for clients, nurses, and caregivers

• Adjust schedules using Alora and ABS systems

• Maintain tracking sheets

Attendance Monitoring:

• Monitor caregiver and nurse attendance

• Address scheduling conflicts and coverage needs

• Follow up on clock-in/clock-out discrepancies

• Provide basic technical support and user guidance when needed

Communication and Call Handling:

• Handle new patient intake calls and enter information into the ABS system

• Answer incoming calls professionally and route them appropriately

• Provide accurate information and assistance to callers while maintaining client confidentiality

Client Communication and Support:

• Provide updates to clients regarding caregiver or nurse schedules

• Address client inquiries, concerns, and service requests

• Document changes and maintain accurate client records

• Conduct follow-ups to ensure client satisfaction

What We’re Looking For:

• Experience in scheduling, coordination, or a similar role, preferably in healthcare or home care

• Experience working in a virtual or remote support role is a plus

• Proficiency in computer software, scheduling platforms, and administrative tools

• Familiarity with healthcare regulations and compliance standards is a plus

• Strong organizational skills with high attention to detail

• Excellent communication and interpersonal skills

• Compassion and empathy when working with clients and caregivers

• Strong problem-solving abilities, particularly in complex interpersonal situations

• Comfortable handling difficult conversations over the phone

• Managing multiple communication channels, including messaging, emails, and other correspondence

• Must be willing to work on weekends, holidays and have a flexible schedule

• Ability to work independently while managing multiple priorities

• Team-oriented with a willingness to contribute ideas and feedback

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work