Night-Shift Bilingual Patient Care Coordinator (Onsite)

SuperStaff; Pampanga; On-site; PHP 312,000 - 363,000; Full time

Job summary

SuperStaff in the Philippines is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, from our corporate office. The role works closely with the Sales Support & Liaison Team Lead and Operations Supervisor to boost customer satisfaction across customers, vendors, and partners.

The position involves multi-channel communication, maintaining customer records, and resolving issues with strong service orientation.

Qualifications

• Customer service experience required.
• HMO with 1 free dependent upon hire.
• Life Insurance
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learnings
• Equipment will be provided by the company
• 10% Night Differential
• NIGHT SHIFT
• ONSITE (SM Clark or Makati)
• Php 28,000 (Basic) + 4,500 PHP (Allowance)

Responsibilities

• Interacts with customers via text, telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as required and assigned.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.

Skills

Customer service

Communication

Active listening

Education

High school diploma

Job description

SuperStaff in the Philippines is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, from our corporate office. The role works closely with the Sales Support & Liaison Team Lead and Operations Supervisor to boost customer satisfaction across customers, vendors, and partners.

The position involves multi-channel communication, maintaining customer records, and resolving issues with strong service orientation.