Network Support Engineer | Work from Office - Alabang | Morning Shift
Cloudstaff Philippines Inc.
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Benefits offered by this job
Job summary
Cloudstaff, the #1 Workplace Everywhere, is seeking a Network Support Engineer to join our team in the Philippines. The role involves first-line network support via phone, email, and tickets, proactive maintenance of customer IT infrastructure, and remote troubleshooting to resolve issues.
We value teamwork, customer focus, and the ability to work in a fast-paced environment with rotating schedules. This office-based position offers a comprehensive benefits package and opportunities for career
Qualifications
- IT degree or networking certification is required.
- CCNA certification is desirable.
- Strong customer service and client-focused approach.
- Understanding of networking protocols and network security technologies.
- Basic Cisco routing, switching, DHCP, QoS, and IP routing.
- Able to work rotating schedules in fast-paced environments.
- Strong multitasking and communication skills.
Responsibilities
- Provide first-line network support through phone, email, and tickets.
- Proactively maintain customer IT infrastructure, systems, and networking equipment.
- Troubleshoot incidents remotely using diagnostic techniques and targeted questions.
- Identify appropriate solutions based on customer issues and details.
- Guide customers through troubleshooting and problem-solving processes.
- Escalate unresolved or complex issues to appropriate support teams.
- Maintain accurate incident logs, resolutions, and customer updates.
- Ensure SLAs are consistently met without missed conditions.
- Identify process improvements and share customer feedback with internal teams.
Skills
Education
Job description
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment?
Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
- Work Arrangement: Work From Office
- Location: Philippines - Alabang
- Schedule: Morning Shift
We are currently on the lookout for a new Network Support Engineer to join our team at Cloudstaff, the #1 Workplace Everywhere!
- Provide first-line network support through phone, email, and tickets
- Proactively maintain customer IT infrastructure, systems, and networking equipment
- Troubleshoot incidents remotely using diagnostic techniques and targeted questions
- Identify appropriate solutions based on customer issues and details
- Guide customers through troubleshooting and problem-solving processes
- Escalate unresolved or complex issues to appropriate support teams
- Maintain accurate incident logs, resolutions, and customer updates
- Ensure service level agreements are consistently met without missed conditions
- Identify process improvements and share customer feedback with internal team
- IT degree or networking certification required; CCNA desirable.
- Strong customer service skills and client-focused approach.
- Understanding of networking protocols and network security technologies.
- Basic Cisco routing, switching, DHCP, QoS, and IP routing
- Able to work rotating schedules in fast-paced environments
- Strong multitasking skills while handling concurrent customer issues
- Able to follow management and senior colleagues’ instructions
- Quick learner of unfamiliar technologies using available resources
- Strong communication, teamwork, ownership, and collaboration skills
- Previous help or service desk experience preferred.
Note: All listed qualifications are required.
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Up to 24 leave credits per year
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work‑life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well‑being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well‑being.
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work‑life balance with flexible schedules, meaningful perks and a collaborative team environment.
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