Network Problem Investigator

NCS Group; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

NCS Group in the Philippines is seeking Problem Engineers to support Singtel Philippines and Singtel Singapore operations. You will detect, log, and analyze incidents, perform root cause analysis, and drive permanent or temporary solutions with cross-functional teams.

You should have hands-on experience with Telco/enterprise networks, knowledge of TCP/IP, routing/switching, and familiarity with ITSM tools and SD-WAN technologies.

Qualifications

• Experience in problem management within IT/telecom environments.
• CCNA/CCNP/JNCIA or equivalent certification is preferred.
• Proficiency with ITSM tools (e.g., ServiceNow) and data analysis.

Responsibilities

• Detect and log problems by analyzing recurring incidents and major incidents.
• Perform root cause analysis using established methodologies (e.g., 5 Whys, Fishbone Diagram).
• Collaborate with cross-functional teams to investigate and resolve problems effectively.
• Propose and drive workarounds or permanent solutions.
• Conduct trend analysis to identify patterns and proactively prevent incidents.
• Maintain Known Error Database (KEDB) and create knowledge articles.
• Participate in process improvements and automation opportunities.
• Perform audits and lead critical problem investigations as required.
• Track and report Problem Management-related KPIs and metrics.

Skills

Networking fundamentals

CCNA/CCNP/JNCIA

SD-WAN tech

ITSM tooling

Root cause analysis

Data analysis

Stakeholder coordination

Communication skills

Problem solving

Tools

Cisco

Juniper

Fortinet

ServiceNow

Job description

NCS Group in the Philippines is seeking Problem Engineers to support Singtel Philippines and Singtel Singapore operations. You will detect, log, and analyze incidents, perform root cause analysis, and drive permanent or temporary solutions with cross-functional teams.

You should have hands-on experience with Telco/enterprise networks, knowledge of TCP/IP, routing/switching, and familiarity with ITSM tools and SD-WAN technologies.