NOC Incident Engineer - Automation & Monitoring

Globe Telecom; Philippines; On-site; PHP 390,600 - 669,600; Full time

Job summary

Globe Telecom in the Philippines is looking for a Network Operations Center Engineer specializing in Fault/Incident Management. The role involves monitoring network alarms, resolving incidents, and collaborating with cross-functional teams to ensure network performance. Candidates should have expertise in network protocols, scripting, and incident management, along with the ability to thrive in high-pressure environments. The position also contributes to automation initiatives to optimize network operations.

Qualifications

• Deep understanding of network fundamentals, protocols, and tools.
• Hands-on experience in scripting and automation.
• Ability to handle critical incidents in a high-pressure environment.

Responsibilities

• Monitor and acknowledge alarms for the Core network.
• Create fault tickets for network incidents and outages.
• Perform first-line troubleshooting of alarms and outages.
• Provide timely updates and resolutions for all open tickets.
• Collaborate on infrastructure automation and CI/CD pipeline integrations.

Skills

Monitoring network alarms

First-line troubleshooting

Scripting and automation

Incident management

Collaboration with cross-functional teams

Tools

Alarm Management System (AMS)

Element Management System (EMS)

Monitoring tools

Job description

Globe Telecom in the Philippines is looking for a Network Operations Center Engineer specializing in Fault/Incident Management. The role involves monitoring network alarms, resolving incidents, and collaborating with cross-functional teams to ensure network performance. Candidates should have expertise in network protocols, scripting, and incident management, along with the ability to thrive in high-pressure environments. The position also contributes to automation initiatives to optimize network operations.