NDIS Scheduling & Customer Support Specialist - Remote

Outsourced Staff; Metro Manila; Remote; PHP 279,000 - 446,000; Full time

Job summary

Outsourced Staff in Manila is seeking an NDIS Scheduling & Customer Support Coordinator to manage scheduling requests, CRM job creation, and client communications. The role requires strong organization, attention to detail, and empathetic support in a remote environment.

Ideal candidates will excel in data entry, CRM navigation, and following detailed processes, with clear written and spoken English. This is a full-time remote position with potential for growth within the client’s operations.

Qualifications

• Experience in admin and scheduling roles.
• Fast, accurate data entry and CRM navigation.
• Excellent written English for emails/texts.
• Good spoken English for potential phone escalation.
• Ability to follow detailed processes and maintain accuracy.
• Comfortable learning new systems and workflows.

Responsibilities

• Ticket creation and scheduling.
• Receive AI-generated emails and text confirmations, create jobs in the CRM, and allocate them to workers.
• Post jobs on the internal job board and assign based on availability and shift load.
• Handle reschedules, cancellations, and urgent two-hour service requests.
• Client communication (non-voice initially).
• Send confirmation emails and text messages.
• Send referral forms and service agreements.
• Monitor CRM for signatures and follow up where needed.
• Future voice escalation.
• Act as the first human escalation point for calls (AI) cannot resolve after hours and on weekends.
• Manage simple customer service chats or calls such as the issue with worker location or cancellations.
• Contractor onboarding admin.
• Review and validate contractor documents; cross-check 10+ verification items.
• Maintain accuracy and compliance within the CRM.
• Backup administrative tasks.
• General admin tasks when ticket volume is low.
• Participate in weekly team meetings and internal training.

Skills

Admin & scheduling

Data entry

Written English

Verbal English

Process adherence

CRM navigation

Job description

Outsourced Staff in Manila is seeking an NDIS Scheduling & Customer Support Coordinator to manage scheduling requests, CRM job creation, and client communications. The role requires strong organization, attention to detail, and empathetic support in a remote environment.

Ideal candidates will excel in data entry, CRM navigation, and following detailed processes, with clear written and spoken English. This is a full-time remote position with potential for growth within the client’s operations.