NDIS Rostering & Administrative Support Specialist

Outsourcey; Philippines; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Shape HR function in a fast-growing BP

Career growth and development

Job summary

Outsourcey in the Philippines is seeking a proactive admin professional to coordinate rostering for 40+ care workers across NDIS, aged care, and veterans services. You will process onboarding, manage compliance paperwork, and liaise with participants, families, and partners to ensure smooth scheduling.

You will handle timesheets, incident reports, and progress notes while maintaining accurate records and supporting invoicing and funding processes. A reliable home office setup is required.

Qualifications

• Experience in NDIS or aged care administration.
• Roster and scheduling experience in care environment.
• Proficient with rostering software and Microsoft Office.
• Excellent written and verbal English communication skills.
• High attention to detail with ability to manage compliance docs to deadline.
• Reliable, self-motivated and able to work independently during Australian business hours.
• Stable internet connection and professional home office setup.

Responsibilities

• Manage and coordinate complex rostering and scheduling for 40+ support workers and assistant nurses across NDIS, aged care, and veterans services.
• Process and maintain NDIS documentation, care plans, support agreements and compliance paperwork.
• Handle participant onboarding administration including referrals, intake forms and service agreements.
• Monitor and action shared inboxes, triaging enquiries from participants, families, and referral partners.
• Liaise with support workers, coordinators, and registered nurses to ensure scheduling accuracy and shift coverage.
• Process timesheets, incident reports, and progress notes in line with NDIS and aged care compliance requirements.
• Maintain accurate client and worker records across internal systems.
• Assist with invoicing, funding management and NDI claims administration.
• Coordinate with NDI planners, LACs and external stakeholders as required.
• Support the internal admin team with general day-to-day administrative tasks to reduce workload and improve operational efficiency.

Skills

NDIS experience

Aged care administration

Roster management

Scheduling

Attention to detail

English communication

Independent work

Tools

Rostering software

Microsoft Office Suite

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Experience in NDIS, aged care or disability services administration is highly regarded
  
• Experience in rostering, scheduling and workforce coordination ideally in a care or community services environment
  
• Proficient in care management or rostering software and Microsoft Office Suite
• Excellent written and verbal English communication skills for liaising with participants, families and external stakeholders
• High attention to detail with the ability to manage compliance documentation accurately and to deadline
• Reliable, self-motivated and able to work independently with minimal supervision during Australian business hours
• Stable internet connection and professional home office setup

Core responsibilities:

• Manage and coordinate complex rostering and scheduling for 40+ support workers and assistant nurses across NDIS, aged care, and veterans services
• Process and maintain NDIS documentation, care plans, support agreements and compliance paperwork
• Handle participant onboarding administration including referrals, intake forms and service agreements
• Monitor and action shared inboxes, triaging enquiries from participants, families, and referral partners
• Liaise with support workers, coordinators, and registered nurses to ensure scheduling accuracy and shift coverage
• Process timesheets, incident reports, and progress notes in line with NDIS and aged care compliance requirements
• Maintain accurate client and worker records across internal systems
• Assist with invoicing, funding management and NDI claims administration
• Coordinate with NDI planners, LACs and external stakeholders as required
• Support the internal admin team with general day-to-day administrative tasks to reduce workload and improve operational efficiency

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.