NDIS Scheduling & Client Support Specialist

Outsourcedstaff; Manila; On-site; PHP 334,800 - 468,720; Full time

Job summary

Outsourcedstaff is hiring an NDIS Scheduling & Customer Support Coordinator in Manila. The role focuses on managing scheduling requests, creating CRM jobs, and communicating with clients via SMS while maintaining high data accuracy.

You will coordinate schedules for drivers and care workers, post jobs on the internal board, handle reschedules and urgent requests, and assist with contractor onboarding and document checks in a remote work setting.

Qualifications

• Organised, detail-oriented and empathetic with ability to manage multiple tasks.
• Strong data entry skills and accurate CRM use.
• Ability to communicate clearly via email and SMS.

Responsibilities

• Ticket creation and scheduling within the CRM.
• Receive AI emails/texts, create jobs in CRM, allocate to workers.
• Post jobs on internal job board and assign by availability.
• Handle reschedules, cancellations, and urgent two-hour service requests.
• Client communication (non-voice initially).
• Send confirmation emails and text messages.
• Contractor onboarding admin and document verification.
• Maintain CRM accuracy and compliance.
• Participate in weekly team meetings and training.
• First human escalation point for AI cannot resolve after hours.

Skills

Ticket creation

Scheduling

CRM navigation

Data entry accuracy

Client communication

English writing

Empathy

Attention to detail

Remote work discipline

Team collaboration

Tools

CRM system

Internal job board

Job description

Outsourcedstaff is hiring an NDIS Scheduling & Customer Support Coordinator in Manila. The role focuses on managing scheduling requests, creating CRM jobs, and communicating with clients via SMS while maintaining high data accuracy.

You will coordinate schedules for drivers and care workers, post jobs on the internal board, handle reschedules and urgent requests, and assist with contractor onboarding and document checks in a remote work setting.