Multilingual Language – Mandarin

Thallo Talent; Quezon City; On-site; PHP 446,000 - 1,328,000; Full time

Benefits offered by this job

Health insurance

Free parking

Life insurance

Paid training

Promotion to permanent employee

Company events

Job summary

Thallo Talent in Quezon City is seeking a multilingual Customer Support Associate fluent in Mandarin for onsite work. You will handle inbound/outbound communications and assist customers in English and Mandarin, with a focus on O2C-related inquiries.

The role requires strong Mandarin skills, flexibility for shifting/night schedules, and availability ASAP. Training and system access are in English; prior BPO experience is not required, but helpful.

Qualifications

• Open to candidates with or without BPO experience.
• Speak fluently and spontaneously in Mandarin.
• Use Mandarin effectively in a professional environment.
• Understand complex conversations, including implied meanings.
• English needed for training and client systems.
• The primary language for customer interaction follows Mandarin as specified.
• Previous collections experience is highly preferred but not required.
• Understanding of Order-to-Cash (O2C) is highly preferred but not required.
• Candidate must be able to work in the Philippines with a valid working VISA.
• Temporary Resident Visa accepted for non-Filipino applicants.
• Eligible to work in the Philippines and available ASAP.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email or other channels.
• Provide customer support in English and Mandarin languages.
• Assist customers with account inquiries, billing, product information and general support.
• Resolve customer concerns efficiently while delivering a positive experience.
• Communicate clearly across cultures and document interactions in company systems.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and loyalty through exceptional service and problem-solving.
• Perform other duties to support business and operations.

Skills

Mandarin fluency

Job description

Job Title: Multilingual Language – Mandarin

Work Setup: Onsite in Quezon City Work Schedule: Shifting/Night Shift Salary: 40,000 to 119,027.33 Sign-on Bonus: 20,000 + Incentives Availability: ASAP Heads: 20

Job Qualifications

• Open to candidates with or without BPO experience.
• Speak fluently and spontaneously in the Mandarin language.
• Use the language effectively in a professional environment.
• Understand complex and extended conversations, including implied meanings.
• Working knowledge of English is needed; training and client systems are in English.
• The primary language for customer interaction remains the languages specified in the table.
• Previous collections experience is highly preferred but not required.
• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.
• Candidate must be able to work in the Philippines and have a valid working VISA.
• Also accepts Temporary Resident Visa for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP.

Language Skills

- Fluent in Mandarin.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Mandarin language.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving.
• Perform other duties as assigned to support business and operational needs.

Benefits

• Company events
• Free parking
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee

Job Qualifications

• Open to candidates with or without BPO experience.
• Speak fluently and spontaneously in the Mandarin language.
• Use the language effectively in a professional environment.
• Understand complex and extended conversations, including implied meanings.
• Working knowledge of English is needed; training and client systems are in English.
• The primary language for customer interaction remains the languages specified in the table.
• Previous collections experience is highly preferred but not required.
• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.
• Candidate must be able to work in the Philippines and have a valid working VISA.
• Also accepts Temporary Resident Visa for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP.