Guest Services Front Desk Specialist

New World Makati Hotel; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

New World Makati Hotel is looking for a Front Office Associate to deliver excellent guest service during stays, handling check-ins, check-outs, room assignments, and reservations with a proactive team approach.

The role requires hands-on front desk experience, strong communication, and basic computer skills in a fast-paced hotel environment; familiarity with OPERA is a plus.

This is a full-time position at the Makati property, focusing on guest satisfaction and smooth hotel operations.

Qualifications

• Hands-on experience at the front desk.
• Strong communication skills.
• Basic computer skills.
• Familiarity with hotel services.
• OPERA knowledge is advantageous.

Responsibilities

• Deliver quality guest service during the stay.
• Handle check-ins and check-outs.
• Manage room assignments and reservations.
• Collaborate with hotel staff to ensure guest satisfaction.

Skills

Front desk experience

Communication

Computer skills

Hotel services

OPERA knowledge

Job description

Job Description:

New World Makati Hotel is seeking a Front Office Associate to deliver quality guest service during the stay, handling check-ins/outs, room assignments, reservations, and collaboration with hotel staff.

The ideal candidate has hands-on experience at the front desk, strong communication, basic computer skills, familiarity with hotel services, and OPERA knowledge is advantageous. This full-time role requires excellent guest interaction in a fast-paced environment.

Requirements: