Bilingual CSR (German/Dutch/Spanish) – Customer Care Pro

Hinduja Global Solutions; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Competitive Salary Package

Language Premium

Medical and Life Insurance

HMO on Day 1 + 1 Free Dependent upon R

Job summary

Hinduja Global Solutions is seeking a capable Customer Service Associate in Quezon City to handle inbound calls and provide outstanding service. The role requires language skills in German, Dutch, or Spanish and the ability to work in a non-scripted environment.

You will join a team that emphasizes customer satisfaction, problem solving, and continuous learning. Candidates should have at least two years of college education, proficiency in MS Office, and willingness to work rotating shifts

Qualifications

• Must have completed at least 2 years of college education.
• Native or Filipino speaker of German, Dutch or Spanish with above-average language skills.
• Able to work in a non-scripted environment.
• Proficient in MS Office and Internet browsing.
• Willing to work in shifting schedules, weekends, and holidays.

Responsibilities

• Handles inbound calls and provides professional customer service.
• Delivers an exceptional customer experience by personalizing assistance.
• Resolves a wide variety of customer requests, inquiries and complaints.
• Continuously improves product knowledge and participates in training.
• Escalates issues to the appropriate personnel for final resolution.
• Adheres to company policies and maintains a positive attitude.

Skills

Language proficiency

Communication skills

Adaptability

Education

Two-year college education

Tools

MS Office

Internet browsing

Job description

Hinduja Global Solutions is seeking a capable Customer Service Associate in Quezon City to handle inbound calls and provide outstanding service. The role requires language skills in German, Dutch, or Spanish and the ability to work in a non-scripted environment.

You will join a team that emphasizes customer satisfaction, problem solving, and continuous learning. Candidates should have at least two years of college education, proficiency in MS Office, and willingness to work rotating shifts