Customer Support Intern/Executive

Silentinfotech; Hinoba-an; On-site; PHP 240,000 - 420,000; Full time

Job summary

You will handle inquiries, resolve issues efficiently, and coordinate with internal teams to maintain high customer satisfaction. Fluent English is required, along with a customer-centric mindset and the ability to manage multiple tasks with a positive attitude.

Qualifications

• 3+ years of experience in Customer Support, Customer Service, or a similar role.
• Fluent English communication is mandatory (verbal and written)
• Ability to handle customer calls, emails, and follow-ups professionally
• Strong interpersonal and problem-solving skills
• Ability to coordinate effectively with internal teams and customers
• Customer-centric approach with a positive attitude

Responsibilities

• Handle customer inquiries via calls and emails promptly
• Resolve issues and coordinate with internal teams
• Maintain high levels of customer satisfaction
• Follow up with customers to ensure resolution

Skills

Fluent English communication

Interpersonal skills

Problem-solving

Coordination with teams

Customer-centric

Job description

At Silent Infotech, we are looking for a proactive and customer-focused Customer Support Executive who can deliver exceptional support and build strong relationships with customers. This role involves handling customer inquiries, resolving issues efficiently, coordinating with internal teams, and ensuring a seamless customer experience.

This position is ideal for candidates with excellent English communication skills and a passion for customer service. You will interact with customers through calls, emails, and other communication channels, providing timely assistance and maintaining high levels of customer satisfaction. The role offers an opportunity to work in a professional and growth-oriented environment while contributing to the company's success through effective customer engagement and support.

Experience:

• 0 to 3+ Years

Requirements:

• 3+ years of experience in Customer Support, Customer Service, or a similar role
• Fluent English communication is mandatory (verbal and written)
• Ability to handle customer calls, emails, and follow-ups professionally
• Strong interpersonal and problem-solving skills
• Ability to coordinate effectively with internal teams and customers
• Customer-centric approach with a positive attitude

Preferred Skills:

• Experience interacting with domestic and international customers
• Basic knowledge of CRM or support management tools
• Ability to manage multiple tasks and priorities efficiently

If you are confident in your communication skills and enjoy helping customers, we would love to hear from you.