Customer Support & Upsell Specialist (Onsite in Makati)

Private Advertiser; Makati; On-site; PHP 290,000 - 424,000; Full time

Job summary

Private Advertiser in Makati is seeking a Customer Service Representative to respond to inquiries across channels and ensure a seamless customer experience. The role requires collaboration with other teams to support products and services and to drive client satisfaction.

Applicants should have at least college-level education or equivalent and be fluent in English and Tagalog, with willingness to work shifting schedules, including weekends and holidays, onsite in Makati.

Qualifications

• College level, Grade 12 or vocational course.
• Call center or sales experience is an advantage.
• Willing to work shifting schedules, including weekends and holidays.
• Onsite in Makati.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction.
• Handle inquiries and/or complaints, provide appropriate solutions and follow up.
• Keep records of customer interactions and process accounts.
• Upsell and encourage client retention through campaigns.
• Provide excellent customer care to clients and accounts.
• Ensure adherence to company policies.
• Demonstrate empathy during calls.
• Maintain strict confidentiality at all times.

Skills

Customer service

Problem solving

Negotiation

Multitasking

Attention to detail

Tech Savvy

Education

College level

Grade 12 / Vocational

Job description

Private Advertiser in Makati is seeking a Customer Service Representative to respond to inquiries across channels and ensure a seamless customer experience. The role requires collaboration with other teams to support products and services and to drive client satisfaction.

Applicants should have at least college-level education or equivalent and be fluent in English and Tagalog, with willingness to work shifting schedules, including weekends and holidays, onsite in Makati.