Multichannel Sales Specialist: Customer Engagement

Glophics Ph Inc.; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Statutory benefits

Night shift differential & allowance

Service Incentive Leave

HMO

Meal allowance

Other perks

Job summary

Glophics Ph Inc. is seeking a motivated Customer Sales Representative (CSR) to engage customers via multiple channels, identify sales opportunities, and close deals to drive revenue. The role includes handling emails, calls, processing orders, and providing information on products and services.

The CSR should demonstrate strong English communication, a proven or high-potential sales mindset, and the ability to upsell and cross-sell while maintaining customer satisfaction.

Qualifications

• Excellent English communication skills, both verbal and written.
• Proven ability or strong potential to convert leads and close sales.
• Strong persuasion, negotiation, and objection-handling skills.
• Goal-oriented, self-motivated and driven by sales performance.
• Customer-focused with the ability to balance service and sales.
• Strong problem-solving skills and adaptability.
• Ability to multitask and work efficiently with minimal supervision.
• High attention to detail and accuracy.
• Proficient in computer use and CRM systems.

Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and provide product information.

Skills

Excellent English

Lead conversion

Persuasion

Negotiation

Sales oriented

Customer focus

Problem solving

Multitasking

Attention to detail

CRM proficiency

Coachable

Tools

CRM systems

Digital tools

Job description

Glophics Ph Inc. is seeking a motivated Customer Sales Representative (CSR) to engage customers via multiple channels, identify sales opportunities, and close deals to drive revenue. The role includes handling emails, calls, processing orders, and providing information on products and services.

The CSR should demonstrate strong English communication, a proven or high-potential sales mindset, and the ability to upsell and cross-sell while maintaining customer satisfaction.