Customer Sales Representative

Livelyhood Enterprises Corporation; Philippines; Remote; PHP 279,000 - 390,600; Full time

Job summary

A growing retail company is seeking a Customer Sales Representative (CSR-Retail Sales) in the Philippines to handle customer inquiries and drive order conversions. This role is vital for enhancing customer experience and ensuring order fulfillment. The ideal candidate will be sales-oriented, customer-focused, and detail-driven, comfortable with managing multiple inquiries. This position primarily allows for remote work with possible visits to the Quezon City office when needed.

Qualifications

• Experience in sales, customer service, or a related role is an advantage.
• Comfortable handling customer inquiries across digital platforms.
• Ability to manage high inquiry volumes.

Responsibilities

• Respond to inbound retail customer inquiries via chat, social media, and messaging platforms.
• Guide customers through the end-to-end ordering process to ensure successful order placement.
• Provide timely and professional responses to customer questions.

Skills

Sales experience

Strong communication skills

Multitasking

Detail-oriented

Customer-focused

Job description

(This position is strictly open to Filipino applicants who are currently residing in the Philippines, preferably near Metro Manila. Though the role is primarily work-from-home, occasional visits to the office in Quezon City may be required when necessary. Please read this carefully before applying. Thank you.)

Role Overview

The Customer Sales Representative (CSR-Retail Sales) is responsible for handling retail customer inquiries, driving order conversions, and providing end-to-end support throughout the customer buying journey. This role plays a critical part in converting inquiries into completed orders while ensuring a positive, professional, and consistent customer experience across all communication channels. The ideal candidate is sales-oriented, customer-focused, detail-driven, and capable of handling both sales execution and basic customer support in a fast-paced, app-driven environment.

Core Focus Areas

• Retail Sales & Order Conversion: Turn inquiries into completed orders
• Customer Support & Experience: Provide reliable, friendly, and solution-oriented service
• Order Processing & Coordination: Ensure accurate and timely order handling
• Sales Tracking & Compliance: Support reporting, process adherence, and brand consistency

Roles & Responsibilities

• Retail Sales & Order Conversion
  • Respond to inbound retail customer inquiries via:
    • Chat
    • Social media
    • Messaging platforms
    • Other assigned communication channels
  • Assist customers with:
    • Product inquiries
    • Pricing
    • Availability
    • Order options
  • Guide customers through the end-to-end ordering process to ensure successful order placement
  • Proactively follow up on inquiries to:
    • Increase conversion rates
    • Reduce abandoned or incomplete orders
    • Upsell or cross-sell relevant products when appropriate to maximize order value
• Customer Support & Experience
  • Provide accurate, timely, and professional responses to customer questions or concerns
  • Handle basic customer issues, including:
    • Order clarifications
    • Delivery timelines
    • Simple complaints or concerns
  • Escalate complex or unresolved issues to the appropriate internal teams when necessary
  • Maintain a friendly, trustworthy, and solution-oriented approach in all customer interactions
• Order Processing & Coordination
  • Accurately capture and process customer orders in BuyNextDoors system
  • Coordinate with:
    • Internal teams
    • Partner hubs
    • Regarding order fulfillment and order status
  • Ensure all order details are correctly recorded, including:
    • Product information
    • Pricing
    • Delivery instructions
  • Monitor order progress and proactively update customers when needed to manage expectations
• Sales Reporting & Tracking
  • Maintain basic and accurate records of:
    • Customer inquiries
    • Orders
    • Conversions
  • Track daily sales activities and submit simple sales or activity reports as required
  • Flag recurring customer concerns, objections, or sales blockers to help improve:
    • Processes
    • Scripts
    • Customer experience
• Process Compliance & Brand Representation
  • Follow BuyNextDoors:
    • Sales scripts
    • Standard operating procedures (SOPs)
    • Customer handling guidelines
  • Ensure compliance with:
    • Company policies
    • Pricing rules
    • Promotional mechanics
  • Represent BuyNextDoors brand voice, values, and professionalism consistently across all customer interactions

Qualifications

• Experience in sales, customer service, or a related role is an advantage
• Strong written and verbal communication skills
• Comfortable handling customer inquiries across digital platforms
• Detail-oriented with strong follow-through skills
• Ability to multitask and manage high inquiry volumes
• Customer-focused mindset with a sales-driven approach
• Comfortable working in a fast-paced, growth-stage environment

Why This Role Is Critical

• Convert inquiries into sales
• Deliver a consistent and reliable customer experience
• Ensure smooth order fulfillment and communication
• Maintain brand trust at the retail level